Great Outcomes

29/11/2025

Can't wait! We will be there with a fantastic group of women to support this exciting game.
Feeling lucky that we got our tickets early to this sold out game!

Bring. It. On. 😤

21/11/2024

To all our amazing followers of the Great Outcomes page, we have moved to a new page that you can access on the Meta Business platform (not this personal platform page). So come across to see our new page here:

https://www.facebook.com/profile.php?id=61569239663230

Please come over and follow the new page, so that we can close the personal page in two weeks time! :-)

Great Outcomes provides top cloud-based communication solutions, helping businesses in Australia and New Zealand enhance flexibility and customer experience through expert system transformations.

12/09/2024

Our CX Hybrid conference Expo has a great line up including CCNNZ. Just one week to go to our event from Great Outcomes and Dialpad.

Great to meet up yesterday with Elias Kanaris CEO at CCNNZ finalising details for their booth and online presence. The Expo opens on Wednesday 18th, and you can view all the booths, chat with their people online and see who will be attending the conference live.

Don’t miss out on our exhibitors including:
Jabra, LearningPlanet Randstad Employment Agency, Dialpad, Automate.CX®

👉 Can’t make it live? No worries - sessions will be recorded and available for three months after the event.

Hurry, only a few spots remain to book your Site Visit!

Secure your place today: https://lnkd.in/gJBR_DsR

We look forward to welcoming you!

06/08/2024

We're very excited about the support coming in for our Contact Centre/CX conference on 20/9/24.

Join us in-person or online, our speakers are impressive, can't wait to hear from our keynotes and panellists.

Will you attend the Site Visits* as well? See 2degrees and Southern Cross Travel Insurance, or are you most interested in Networking, or our Exhibitor Hall, open online for registered guests from 48 hours ahead of the event.

Register here now: https://bit.ly/4c3N5Fk

Event page: https://bit.ly/3YzQgBE

*Site visit places are limited. Don't miss out.
In-person conference venue: Hilton Hotel, Auckland



https://greatoutcomes.co.nz/events/cx-hybrid-event/

16/07/2024

We the Marketing Innovation Partner Award, A/NZ from Zoom! 🏆

We're thrilled to announce that Great Outcomes has been recognised as the 2024 Marketing Innovation Partner of the Year, A/NZ by Zoom! This prestigious award highlights our innovative approach and dedication to identifying and helping companies that need to deliver CX and contact centre improvements.

Great Outcomes leveraged its 20+ years of industry experience and deep relationships in the contact centre and CX sectors, plus investment in its people and culture to create a powerhouse marketing team and impact. Consistent efforts to introduce quarterly initiatives to the market, including a dynamic mix of social media and EDM content, in-person and hybrid events have brought about high levels of engagement with the industry, prospects and clients.

Thank you to all our clients and potential clients who have responded and engaged with us this last year, and for your ongoing support.

A huge thank you to our amazing marketing team who made this achievement possible! Special shoutout to our Director, Giles Potter, who accepted the award on behalf of the Great Outcomes team at the Zoom Partner Connect Awards in .

Here's to many more milestones and successes ahead! 🚀

Zoom

25/04/2024

In the second of our 2024 CX Series we move to Melbourne with an hybrid online and in-person event, thanks to Zoom Contact Centre.

Join online to hear our panel including distinguished CX leaders Spiz Constandinou and Lukas Carruthers and see insights from the Zoom Contact Centre demonstration. Our panel will discuss their experience on challenging questions such as:
· How does a business achieve personalisation of the customer experience?
· How do you ensure staff have access to all the data they need to?
· How have you automated processes and leveraged data from right across your organisation?

Register now, join us on Thursday 9 May. Online presentations start 12:45pm AEST, 2:45pm NZT.

28/02/2024

Great to be here at the CRM and CCNNZ Showcase lunch in Auckland. Great panel of winners speaking.

29/12/2023

Many chatbots on the market require extensive coding of keyword variations whereas Zoom's proprietary AI and machine learning technology can accurately interpret what customers are asking using their natural language.

We use our own Zoom AI chatbot and experience a 93% self-service rate and more than $13 million in cost savings each month. Here's how.

12/12/2023

The topic of empowering agents seems simple and almost outdated, but hold on, its not that simple. Many companies struggle to actually give their agents the tools they need to succeed.
Why is that? Want to hear some great ideas about how to empower agents? Read on.....

What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best

29/11/2023

We want you to have a really relaxing Christmas, so follow Maddie's advice, and get in touch early about your IVRs and Auto-Attendant messaging!

29/11/2023

Join us for the last CCNNZ event of the year! 🎉

Our Roadshow in Auckland at the stunning Spark City is tomorrow from 12:30 pm.

Get ready for an insightful session, networking opportunities, and exciting discussions.

Don't miss this chance to support the industry and find out the latest in the customer contact field!

More details: https://ccnnz.org.nz/events/Auckland-CCNNZ-Roadshow-

See you there! 🤩

20/09/2023

The CCNNZ 2023 contact centre conference held in Auckland last Friday was a great success.
Giles Potter, Owner-Director of Great Outcomes was asked to stand in for the CCNNZ Chairperson role to open the conference, as well as contributing in the panel session. We heard from excellent professional speakers, large and small contact centres, and from suppliers in the very full exhibitor hall.