5L

24/05/2022

We need to spend more time developing the spirit within someone so that they can recognise, understand, and withstand what they can do when negativity, pressure and stress becomes a constant in their lives. It is only when we develop both the body and spirit together that we will see stronger, more abled, and talented people reach their full potential.

21/04/2022

We choose each day who we will listen to, how we will listen and what we will do once we have heard someone. What will you choose to do when someone next speaks to you?

15/02/2022

I opened my inbox this morning to find a lovely message from this beautiful lady. We may live thousands of miles away from each other. Diya in India ad me here in New Zealand but both of us have experienced how listening can change lives. Here is what she sent me.

Hello Lee,

Hope you're doing well.

I am writing this email to share my experience of listening. After reading your book I realized one of my barriers to listening is a distraction, I am in the room with a person but my mind would be drifting away. I used the 'art of pausing' and it has helped a lot especially during online classes. If I felt my thoughts are important then I note them down and I address them as soon as I am done with listening. Also, my friends are appreciating me because I listen! People are coming to me to share their stories, I guess I am getting better at reading between lines.

Thank you so much for sharing this beautiful skill. I am grateful :)

Best Regards, Diya

13/02/2022

We can all become predictive listeners, but I mostly see this type of listening occurring in call centres. A customer calls in and starts to explain the reason for their call. The customer service rep, consciously or unconsciously, listens out for key words that will indicate what the customer wants without them having to say too much. This often results in the rep initiating an action. This is predictive listening. This is not a problem except that it often results in the rep interrupting the customer with their own set of questions or clarification. The call becomes fragmented as the customer tries to continue and the rep tries to understand the need. This adds time to the call and can be frustrating for the customer. It does little to build trust as the constant interruptions to the original dialogue does not give the customer the impression the rep was listening in the first place. A customer said ‘once the reps started listening to all that I had to say in the first place my orders were more accurate, calls didn’t take so long, and I began to trust them enough to convert to their online process.
Watch out for predictive listening. It can impact productivity and the customer experience without you realising it.

20/12/2021

I had the opportunity to speak with Diya a number of months ago and I was hoping she would receive her copy of The Five Levels of Listening before Christmas. It's great to hear that it arrived. I really do hope the other books that have been sent to India arrive before the end of the year as well.

20/12/2021

This particular grandson who is 20 months old loves finding his way into my office for a chat. He will climb up on my knee, have a cuddle and talk away as long as he can before his mother comes to get him. He looks to make sure I am listening to him and often holds my face in his hands. I can't think of any better distraction to work. Merry Christmas everyone.

19/12/2021

We have completed some significant change and transformation work this year and we continue to enjoy working with great clients. Under our 5L brand, 'success begins with listening', we released my book The Five Levels of Listening as well as the ebook version on Amazon. This has been a major achievement and we are excited to work with individuals and organisations who understand that listening is the foundation of communication and one of the greatest needs people desire. Merry Christmas everyone, we have appreciated all the opportunities. We invite you to give the gift of listening to someone this festive season.

29/11/2021

24/11/2021

Through observing and listening we gain wisdom to hear the dialogue within ourselves and others.

From listening comes knowledge (mōhio)
From knowledge comes clarity (mārama)
From clarity comes wisdom (whakaaro nui)
From wisdom comes dialogue (kōrero)
From dialogue comes working together (mahi ngātahi)



www.successbeginswithlistening.com

24/11/2021

Just got this message which made my day.
"I received this book today from my cousin who just finished publishing it. I'm so excited to read it and it looks amazing on the inside. I was flicking through it and the first page it opened on to was 'silent and listen have the same letters', this really spoke to me as something I can use in our counselling with couples, so thanks heaps. Love the layout of the book." Thank you my cousin for your love and support.
www.successbeginswithlistening.com

23/11/2021

Listening is the foundation of all communication. When we listen we provide a platform for people to have a voice, to be heard and to witness the actions that come from effective communication.

We cannot afford to ignore listening as part of our organisational culture, people all over the world are demanding it.



www.successbeginswithlistening.com