Wonder & Wander

Wonder & Wander Boutique Advisory for SME and Enterprise. AI, Innovation, Design, Customer Experience, Events, Travel, Product, Go To Market.

17/07/2026

What problem are you actually trying to solve or what opportunity are you trying to unlock?

17/07/2026

AI is not a strategy. You need a strategy as soon as you go from experimenting and tinkering with the technology to applying it in your business. Speak to us today about our ai strategy in a day workshop.

17/07/2026

AI at scale isn’t for everyone. We are passionate about right sizing ai 🤖 book an audit with us and we can help make sure you don’t make avoidable mistakes that could be costly.

Ai is moving fast 💨 check it out
25/05/2026

Ai is moving fast 💨 check it out

Your AI is losing you customers.And the data is starting to prove it.We’ve spent the last year watching companies rush t...
14/05/2026

Your AI is losing you customers.
And the data is starting to prove it.
We’ve spent the last year watching companies rush to replace human customer service with AI chatbots, automated triage, and “AI-first” strategies. The promise was efficiency.
The reality? A massive erosion of trust.
Customers don’t hate AI. They hate badly placed AI. They hate AI that acts as a wall instead of a bridge. They hate AI that violates its own emotional promise just to save a few dollars on support tickets.
Look at the signals:
• Klarna replaced major customer service capacity with AI, then quietly started rehiring humans.
• Duolingo announced an “AI-first” strategy, faced user backlash, and saw customer growth dampen.
• McDonald’s pulled its AI drive-thru pilot after viral wrong-order moments.
• Air Canada was ordered to pay compensation after its chatbot gave wrong bereavement fare advice.
The research backs this up. Qualtrics found that nearly 1 in 5 consumers who used AI for customer service saw no benefit at all. Gartner predicts that by 2027, 50% of companies that cut CS staff because of AI will rehire people.
The failure isn’t the technology. It’s the service design.
The winning move is not anti-AI. The winning move is AI behind the scenes, and humans at the trust points.
Use AI for insight synthesis, journey mapping, triage, and internal decisions, and moments where trust is the product. Keep humans for sales, complaints, high-value clients, emotional copilots.
Most companies are chasing automation. The smarter ones will design human-amplified intelligence.
Want to be the smarter one?
Wonder Conductor is a 12-week leadership program designed for orchestrators, not overwhelmed operators. We start July 14.
DM me “WONDER CONDUCTOR” to claim your spot.
HumanCentredAI BusinessStrategy ServiceDesign

🤖 AI NEWS: Weird. Wild. Wonderful. — May 2026 RoundupThis week in AI was... a lot. Here’s your no-fluff briefing on what...
09/05/2026

🤖 AI NEWS: Weird. Wild. Wonderful. — May 2026 Roundup

This week in AI was... a lot. Here’s your no-fluff briefing on what actually matters 👇

Swipe through for 6 stories every founder needs on their radar right now.

From ChatGPT developing an unexplained obsession with goblins, to AI discovering hidden planets in NASA data, and Meta betting $135 billion on the future of autonomous agents — the landscape is shifting daily.

These stories aren’t just fascinating. They’re signals. And if you’re building a business in 2026, these signals are your strategy.

💡 Save this. Share it with your team. Drop a comment — which story surprised you most?

Congratulations to our client .club launching their new tier EXPLORE with the first 450 receiving a custom suitcase 🫶🏻🤌...
01/05/2026

Congratulations to our client .club launching their new tier EXPLORE with the first 450 receiving a custom suitcase 🫶🏻🤌🏻😘 and 3 x Gold Status Hacks. The ultimate travel 🧭 upgrade.

Here’s the April round up! Wonder conductor kicks off Tuesday May 5th, your coaching program with
30/04/2026

Here’s the April round up! Wonder conductor kicks off Tuesday May 5th, your coaching program with

Here’s how to implement AI in your business like a rocket 🚀 scientist 👩‍🔬 not a robot 🤖
23/04/2026

Here’s how to implement AI in your business like a rocket 🚀 scientist 👩‍🔬 not a robot 🤖

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