Telnet Services Limited

26/08/2024

When Covid hit, Lotto needed to move their operations to 100% online urgently. They reached out to Telnet and we were able to achieve this in less than 24 hours. Read more about this here:

https://www.telnet.co.nz/insights/gearing-up-for-the-future-of-retailing/

Do you have times where you need to stand something up quickly? Contact us now to discuss how we can help you.

How Lotto managed a move to 100% online in under 24 hours  It’s not news to anyone that COVID-19 has changed the way New Zealand does business. Even when retail stores open again, customer behaviour is unlikely to return to pre-lockdown times for a while. Online shopping is likely to remain a muc...

07/08/2024

Do you need a Contact Centre that can scale quickly due to unforeseen events or seasonal needs? We can do this by using ContactSuite. Contact us to find out how can help you achieve this.
https://www.contactsuite.com/2024/07/19/why-scalability-matters/

01/08/2024

18/07/2024

Are you looking for Contact Centre software that is simple and easy to use and can enhance EX and CX?

We use ContactSuite and it's a game changer. Haven't seen anything else like it.

https://www.contactsuite.com/2024/07/05/why-user-friendly-and-stress-free-software-is-a-game-changer-for-your-call-centre/

If you want to know how well this works for us please DM us to talk further.

Why user-friendly and stress-free software is a game changer for your call centreUncategorized / By Sam Rae Ever found your call centre team frustrated with complicated software that slows everyone down? It’s a common issue in many businesses. That’s why implementing a user-friendly and stress-f...

20/12/2022

How are your remote workers being looked after over the holiday period?

As the holiday season approaches, remote workers in contact centers all over the world are preparing for a unique Christmas experience. This year, many of us will be working remotely from our homes and connecting with customers around the globe through technology like ContactSuite and Amazon Connect...

18/12/2022

Wishing you all a safe and happy holiday

28/11/2022

Are your self service tools not being utilised by your customers?

Sometimes it feels Telnet is a victim of our own success: we make it so easy for our callers to get stuff done over the phone instead of using the Online or App tools our clients provide that these tools are under-utilised. Customer interactions by phone or email are more expensive for our clients t...

20/11/2022

Contact us to find out how we can help you on the AI journey

In the ever changing and evolving world of call centres, we all have heard the term "AI" used for many years now as the answer to all of our problems. However, in the past its real world use in our industry has been limited and I could understand some people being jaded by their experience...

17/11/2022

How efficient is your CRM?

https://tinyurl.com/3dhpaz6z

10/10/2022

https://www.telnet.co.nz/insights/telnet-completes-migration-to-amazon-connect/

We are pleased to announce our migration to Amazon Connect

11/07/2021

Do you enjoy helping people, get a kick out of customer service.

Telnet Services are looking for Contact Centre staff for immediate start to work in their Onehunga location.

Starting up to $24 per hour if available for overtime.
https://www.telnet.co.nz/careers/