Digital Island NZ

Digital Island NZ Digital Island - Effective telecommunications solutions for NZ business since 2004 Read customer testimonials at www.digitalisland.co.nz.

Digital Island specialises in providing high quality telecommunications services and expert advice to New Zealand businesses. Every aspect of what we do is designed to meet the requirements of business, and ensure that doing business with us is simple. Personal account management & relentless service

Our customers tell us that it is easy to do business with us, and we are focused on ensuring tha

t this is always the case, providing simple reporting, logical 'one glance' accounts, and expert account managers dedicated to caring for each of our customers. An innovative and successful business model

In 2004 Digital Island set out to challenge the traditional telco model by providing exceptional customer service combined with best-fit high quality products and realistic pricing. This winning formula has led to great word of mouth and very loyal customers, and Digital Island has grown rapidly, with several thousand businesses enjoying the full range of services. Digital Island continues to go from strength to strength, winning the Deloitte Fast 50 Awards for NZ's Fastest Growing Telco & ISP in 2007, the NZ's Fastest Growing Technology Business award in 2008, and placing overall in 2007, 2008 and 2009. Click here to read about the awards we have won, and the organisations we are members of. A comprehensive product portfolio

We realise that effective communication is crucial to a healthy business, and provide a ‘full suite’ product mix designed to meet every one of your business’s communications needs. Digital Island's products are sourced from New Zealand’s biggest and most reliable telecommunications networks so that you get the highest quality products, and we work with a selection of excellent IT and PBX partners to ensure that delivering your telecommunications solution is seamless.
> Data Products including business grade high speed internet connectivity solutions, enterprise data services, SIP trunking, spam & virus filtering, fax-to-email.
> Voice Products including lines & tolls, VoIP calling, PBX phone systems, 0800 & 0508 toll free services, and call conferencing.
> Mobile Phone Products including smartphones, mobile voice, data & text plans, mobile broadband data plans, and global roaming services. Fantastic people

Of course we know that our people make our business, and at Digital Island we recruit carefully to ensure that every one of our people from our directors to our customer services team, have dedicated customer focus, strong ethics, and the high level of technical knowledge that we believe are the essential ingredients that enable our people to deliver on our customer promise of exceptional service. Our guarantee

A real person will answer your call promptly, right here in New Zealand. Our team of dedicated sales and operational support people will take ownership of your request, and you will get results as soon as humanly possible! We look forward working with your business to streamline your telecommunications. NB: This page is monitored daily by Digital Island. We support the discussion of free speech and engagement with others, however we reserve the right to remove anything posted to this page that we deem to be offensive, including:
• violent, obscene, profane, hateful, suggestive or racist posts, links or images
• comments that threaten or defame any person or organisation
• solicitations, advertisements, or endorsements of any financial, commercial organisations
• off-topic posts by a single user
• repetitive posts copied and pasted or duplicated by single or multiple users. Offensive users will also be blocked from our social network pages. Digital Island is not responsible for the personal, political, organisational or religious beliefs of its friends, fans or followers across all social networks. All contributors are asked to keep in mind Digital Island's core values - including integrity, respect, and excellence - when communicating with or about us. Please feel free to contact us at [email protected]

We’re finalists in the Digital Transformation, Cloud, and Management Excellence categories in the 2021 Reseller News Inn...
01/10/2021

We’re finalists in the Digital Transformation, Cloud, and Management Excellence categories in the 2021 Reseller News Innovation Awards! We had some inspiring customer stories to share, amazing business performance metrics to hang our hat on, and impressive solutions like Amazon Connect to show off. So, cross your fingers for us on 19 November! And thank you to our customers for your ongoing loyalty and support. https://bit.ly/3F514LR

Listen up! What your customers say to your contact centre agents is only part of the message. Sentiment analysis adds a ...
09/05/2021

Listen up! What your customers say to your contact centre agents is only part of the message. Sentiment analysis adds a whole new perspective. By using speech transcription, natural language processing, and intelligent search capabilities to understand your customers’ attitudes and responses, sentiment analysis can detect issues during calls, help you improve agent performance and more. Get a real-time heads up on whether your customer relationships are positive, neutral, or distinctly blah. Read the full story here

Words are cheap. 5 reasons why you need to be able to read more into every contact centre call with sentiment analysis.  Can your contact centre conversations tell you […]

Have you been waiting for the perfect contact centre solution to drive your CX through the roof? We’ve teamed up with AW...
31/03/2021

Have you been waiting for the perfect contact centre solution to drive your CX through the roof? We’ve teamed up with AWS to launch Amazon Connect, a next-gen Omni Channel Contact Centre solution that includes our integrated user dashboard and a customised Managed Services wrap. Not only can you expect to reduce your call volumes an average of 24%, but as a consumption-based model, you can save up to 40% when compared to existing phone systems. Get the full story here https://info.digitalisland.co.nz/amazon-connect

HOW YOUR HAPPY CONTACT CENTRE AGENTS MAKE HAPPIER CUSTOMERSIf Customer Experience (CX) is not a key metric for businesse...
05/02/2021

HOW YOUR HAPPY CONTACT CENTRE AGENTS MAKE HAPPIER CUSTOMERS

If Customer Experience (CX) is not a key metric for businesses and the way their agents interact with customers, then those businesses will most likely fall somewhere within the following metrics:
– customers complaining of being transferred multiple times and having to repeat themselves (48%);
– customers reporting of having been placed on hold (46%); and
– customers taking issue with having experienced too many steps to navigate (35%).

Especially now, with the pandemic placing added pressure on Contact Centre agents and many businesses having moved online, there is a clear spike in call volumes. Your agents are having to support anxious customers with heightened concerns, along with the new challenges of working from home – this reality is quickly rising as the top ranking business challenge for Contact Centre Managers, Support Managers and Business Leaders.

Digital Island unravels 'How your happy Contact Centre agents make happier customers', in this article | Click here https://bit.ly/3pShtuT

Realising speeds around 20x faster than 4G, have you wondered how 5G will provide a richer and immersive experience for ...
09/12/2020

Realising speeds around 20x faster than 4G, have you wondered how 5G will provide a richer and immersive experience for your customers in the retail and service sectors?

IDC predicts that 5G mobile and subscriber IoT connections will reach 1.01 billion by 2023 – now is the ideal time for retailers to start planning how your stores and interfaces will look when 5G becomes widely available. Read Digital Island’s blog https://digitalisland.co.nz/retail-move-to-5g/ on how some retailers have already created amazing immersive experiences for their customers. Just our little way to help you along towards your own 'light bulb moment'.

But what about your network infrastructure?

Well, it’s also a good time to think in terms of developing your own digital systems, ahead of incorporating the new capacity and capabilities of modern 5G and SD-WAN architectures – we can help with that.

03/08/2020

Digital Island recently assembled 8 bicycles as part of our "FY21 Launch Event". With the help of our friends at Team Up Events we grabbed the chance to spread some joy to the kids of St. Leonard Road School – of which some of the kids, never have owned a bike before.

Does your company have the digital channels available for your customers to reach you how they want to? Consumers are mo...
09/06/2020

Does your company have the digital channels available for your customers to reach you how they want to? Consumers are more tech-savvy than ever and your digital contact centre strategy needs to be ready. Check out our recent white paper for help planning your strategy.
https://hubs.ly/H0r2Zb40

Your customers have the freedom to interact with companies using the digital tools and channels of their choice, is your...
04/06/2020

Your customers have the freedom to interact with companies using the digital tools and channels of their choice, is your company equipped to handle it? Read our recent white paper for some considerations when planning your digital contact centre strategy.
https://hubs.ly/H0r3bZW0

Address

L3, 8 Nugent Street, Grafton
Auckland
1023

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

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