Innovative Training Services

13/12/2020

As we leave this extraordinary year behind, and look towards an equally unchartered 2021, we wish you, your team, and loved ones a memorable Xmas, safe travel and a relaxing holiday break.

As you look towards 2021, here are strategies you can apply when under pressure or during uncertain times. My team and a number of clients have used these, as we were confronted by the turbulent events, over the past 12 months.

As you look towards 2021, here are strategies you can apply daily when operating in uncertain times.

01/07/2019

Recently I found myself marvelling at how fast the year was going - six months have gone and six months to go. This halfway point is the perfect time to assess, review and set priorities for the second half of the year. Now is the time to set development goals which can be activated and imbedded before end-of-year craziness sets in.

This year in particular, I have noticed a repeated theme emerging with training I’ve been facilitating. That is the importance of communication and dealing with issues in a timely manner. Poor inter-team communication and not following up can escalate into costly mistakes for the business. It also leads to much frustration for staff and customers. The focus on communication practices is a whole-business commitment.

We can customise inhouse training for your business which focuses on communication and dealing with difficult issues. We also have training courses which have this component in the content. Mid-year is a great time to empower staff with new skills they can start applying immediately.

22/01/2019

Goodbye 2018. Hello 2019! Off we go...
Make 2019 the year that you commit to important goals, and then take action!

Before you get on the busyness treadmill, stop, pause and make time for reflection and planning, in both work and your personal life.

03/12/2018

In our latest blog we share some insights on how to resolve customer disputes by being customer-focused.

Do you dread dealing with customers who are angry and unhappy?

26/06/2018

In our latest blog we look at managing interruptions. Are you often used as the go-to person by other staff? If not managed, these interruptions can impact significantly on your work flow. Read more here for some great strategies to manage and minimise interruptions.

Are you often used as the go-to person by other staff? If not managed, these interruptions can impact significantly on your work flow.

12/02/2018

We live in fast changing, high pressure, disruptive times. People respond differently to high pressure, stressful periods. There are many factors which come into play - personal circumstances, personality temperament, age, type of work, old habits, health & fitness etc.

How do you build stress resilience and bounce back from high pressure, stressful periods? Check out our earlier blog where we shared tips on ‘Stress Prevention’.

In this blog we look at ‘Stress Management’ – What to do when you’re under high pressure.

In this blog we look at ‘Stress Management’ – What to do when you’re under high pressure. Here are some strategies and ideas to try...

20/12/2017

We would like to wish you all a relaxed and enjoyable holiday season. May 2018 be exciting and prosperous for you!

Very best wishes from Marie and the Team.

28/09/2017

We live in high pressure, fast changing, disruptive times. People are impacted by all kinds of pressure both in their workplace and their personal lives. There are many factors which come into play in how they respond to those situations – type of work, self-awareness, personal circumstances, personality temperament, age, habits, health and fitness etc.

There is no formula guaranteeing a stress-free life, but there are things we can do regularly to minimise the negative impact of high pressure/stress. These will enable us to build stress resilience and strengthen our ability to bounce back more quickly.

In a series of upcoming blogs, we will look at three key areas - Stress Prevention, Management and Post-stress Renewal.

This week we share some quick tips for Stress Prevention and what to do to enhance your capacity to manage high pressure. Click image to read full article.

We live in high pressure, fast changing, disruptive times. People are impacted by all kinds of pressure both in their workplace and their personal lives.

05/09/2017

Business Writing – Why you need to get to the point quickly!

We live in an age of mass information and communication overload, where we are relentlessly bombarded with messages. To cope we have increased the need to filter information.

- We now read differently – we scan and skim.
- We scan to identify relevance, to us.
- We scan to identify interest, to us.
-We only read if it is deemed necessary and even then, we skim.

If you want to capture your reader’s attention, you need to state your most important message early. A recent study showed that fewer than 10 percent of managers will read the whole email.

Read more on our blog.
http://www.innovativetraining.co.nz/blog/communication/business-writing-why-you-need-to-get-to-the-point-quickly/

09/08/2016

In our rush to meet deadlines, assumptions may feel necessary. We may even resist seeking clarification regarding expectations for fear of looking like we don't know what we are doing (or haven't been paying attention). However, you can save yourself a lot of time and hassles if you pause before you assume.

The bigger the project, the more hours wasted, the greater the frustration. Taking a few minutes to clarify “what is actually needed” can save you doing hours of unnecessary work.

We are all aware that the constant busyness of our lives puts significant pressure on us both at home and at work. In a lot of my conversations lately the i