HrGlass

03/08/2017

How effective is your realtime floor management?

11/07/2017

Well done to all of those that entered the CCiNZ awards. A huge congratulations to this years finalists and we are looking forward to the winner being announced at the awards evening 11 August

Congratulations to all who entered the CCiNZ National Awards this year! Our judges have completed the difficult task of analysing all entries. The team at CCiNZ would like to congratulate our 2017 finalists, click below to see who they are!

Remember, the CCiNZ National Award Winners will be recognised on the 11th of August, after the CCiNZ Conference, we look forward to seeing you all there!

http://www.ccinz.org.nz/engage/2017-ccinz-awards.html

18/01/2017

Sounds familiar? Want to increase staff productivity? Talk to us!

19/05/2016

Calling out to all you sensational Workforce Planners, and Workforce Managers....

There is still time for you to get your entry in and you could be this years CCiNZ Workforce Professional of the year. Get your entry in by 30th May 2016

How good would it feel!!

http://www.ccinz.org.nz/engage/awards.html

This Awards Information pack is designed to make it simple for you to enter CCiNZ Awards with handy tips, judging criteria and why you should enter.

13/04/2016

2016 CCiNZ Contact Centre Awards are open!!

Get busy and start writing your entry. You could be one of this years CCINZ NZ Contact Centre Award winners.

http://www.ccinz.org.nz/engage/awards.html

11/04/2016

All you WFM Professionals now is your time to SHINE!!!!! Get your CCiNZ entry in for this years WFM Professional of the Year National award. https://www.facebook.com/permalink.php?story_fbid=1109508229087936&id=104841516221284&substory_index=0

Busy busy just about ready to roll out the details of this years CCiNZ Contact Centre Awards. Looking forward to seeing all your entries

08/04/2016

Happy Friday!!
When your mate gets to leave early but you have to stay behind

30/03/2016

Permission to p*e - really! Next they will be scheduling in toilet breaks

Workers at a French call centre are up in arms after a new rule that forces them to have to email their bosses if they want to take a p*e break.

15/03/2016

Does your Contact Centre put a higher service level and resourcing on Sales vs Support queries?
http://www.stuff.co.nz/business/money/77547883/consumers-being-forced-to-wait-hours-on-the-phone-for-service

Customers are frequently facing Titanic wait times, with one Spark user on hold for three hours.

11/01/2016

Its official 2016 is here. Do you need help with your contact centres rosters? Are you rostering as efficiently as possible across all your channels with the staff you have? Trying to juggle the preferences of your team whilst managing a business?
Contact us to find out how we can do this for you.

24/09/2015

This is why getting your workforce management right is vital. Our customers have options how they contact us. Forecasting and rostering across these spaces is key to a great customer experience.

Countless opinions are out there about what the future of the contact centre holds, and many of them touch on the same points. Contact Centres have been evolving into important strategic resources for many companies. Through the mix of technology and customer self-help services, and the shift toward…

24/08/2015

Had a fantastic time at the Contact Centre Institute of New Zealand (CCiNZ) Awards. Congratulations to each of the winners and special mention to Haig Davidson at Mitsubishi Motors NZ Ltd winner of the CCiNZ 2015 Outstanding Contact Centre Professional of the Year sponsored by Madison Recruitment