Hoed Research NZ Ltd

10/06/2026

PAID MYSTERY SHOPPER – CHRISTCHURCH

Do you have an interest in modern European vehicles?

We are looking for a Christchurch-based mystery shopper to visit a car dealership and provide feedback on the sales experience.

You will be paid for your time.

No acting required, just be yourself
Visit a dealership as a normal customer
Apply here: https://hoed.co.nz/become-a-service-evaluator
Questions? Email [email protected]
Freephone 0800 164 470

02/06/2026

Your customers may not always tell you when something is wrong.

In many cases, dissatisfaction isn't expressed through a complaint or negative feedback. Instead, customers simply choose not to return.

Understanding the customer journey from an independent perspective can reveal valuable insights, helping organisations identify areas for improvement, strengthen customer loyalty, and make more informed business decisions.

Read more in our latest blog post: https://hoed.co.nz/what-your-customers-are-not-telling-you/

19/05/2026

When the market is under pressure, pricing often comes under pressure too.

While reducing prices can feel like the easiest option, it can also create longer-term challenges if the level of service, scope, or expectations remain unchanged.

A better approach is to clearly communicate the value being delivered, understand where adjustments can be made, and make pricing decisions with confidence.

It is not always about being the cheapest. It is about helping customers understand what they are paying for.

Read more: https://hoed.co.nz/pricing-pressure-in-a-tough-market/

05/05/2026

At Hoed Research, our quick studies and baseline benchmarking give businesses an independent, practical snapshot of how their customer experience is performing across locations, channels, and touchpoints.

It is a simple way to cut through noise, replace assumptions with evidence, and move forward with confidence.

Ready for a calm reset? Learn more here: https://hoed.co.nz/the-calm-advantage/

23/04/2026

When development stops, progress stalls. Systems age. Processes harden. One business stands still. Another keeps improving. Which one is yours?

Read more: https://hoed.co.nz/standing-still-is-a-decision/

14/04/2026

PAID MYSTERY SHOPPER – DUNEDIN
Are you planning to buy a new car in the next few months or have an interest in modern European EVs?

We are looking for a Dunedin-based mystery shopper to visit a car dealership and provide feedback on the sales experience.

✅ You will be paid for your time
✅ No acting required – just be yourself
✅ Visit a dealership as a normal customer

👉 Apply here: https://hoed.co.nz/become-a-service-evaluator
📧 Questions? Email [email protected]
📞 Freephone 0800 164 470

Drive Performance Improvement
Customer Experience Insights (CX), Mystery Shopping (Qualitative & Quantitative), Compliance Audits, Loss Prevention, Competitor Analysis, and much more, customised and tailored to your needs.

13/04/2026

We use real people in real situations to show you what’s actually happening in your business.

No scripts. No synthetic feedback.
Just insight you can act on.

Find out more: https://hoed.co.nz/bring-back-reality/

18/03/2026

Customers do not leave because of price.
They leave because the enquiry experience lets them down.
This is where The Enquiry Test comes in.

Uncover the details: https://hoed.co.nz/the-enquiry-test/

17/03/2026

This week, we dive into a real customer experience story — and a warning sign for brands about how quickly small issues can turn into lost customers.

Read the full story: https://hoed.co.nz/when-easy-as-1-2-3-isnt-easy-at-all/

02/03/2026

PAID MYSTERY SHOPPERS WANTED

Do you currently wear hearing aids?
We’d love to hear from you.

Hoed Research NZ is looking for people who already own and wear hearing aid(s) to take part in a paid mystery shopping assignment at a hearing aid clinic.

What’s involved:
✅ Attend a clinic visit and complete a hearing test
✅ Trial a new hearing aid product for one week
✅ Return the device after testing
✅ Take 1–2 photos
✅ Complete a short online survey via the Hoed Research portal

This is a paid assignment
All costs are reimbursed
No mystery shopping experience required
Interested?

Email our Allocations team at [email protected] or
📞 Call 0800 164 470
🌐 Or register your interest at [www.hoed.co.nz](https://www.hoed.co.nz)

Drive Performance Improvement
Customer Experience Insights (CX), Mystery Shopping (Qualitative & Quantitative), Compliance Audits, Loss Prevention, Competitor Analysis, and much more, customised and tailored to your needs.