08/09/2026
📑 What distinguishes CSFs from project management success factors
Not all researchers agree on what constitutes a successful project. It is old and narrow-minded to evaluate a project's success or failure solely on time, cost, and quality criteria. For instance, if we were building a house, even if the builder met the criteria in terms of time, cost, and quality, it doesn't mean that you are happy with the outcome. They could be using quality paint, but it's not the colour you like, or the kitchen products are quality, but the flow doesn't work and you have to walk to a different room to get the pantry. In the same way, for a business, there are some critical success factors that matter, like customer satisfaction, reputation, revenue, and improved operations. So even if you did deliver in terms of time, cost, and quality, did it meet your critical success factors?
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