Total Retail Solutions

11/10/2018

75 days until Christmas and are you ready?
The checklist for any retail business is simple as the key to any business is happy staff.
If the staff are informed, motivated and supported you will have a busy season.
So is your business ready or not?

22/09/2018

94 days until Christmas - are your staff ready?

22/09/2018

Customer service satisfaction survey

Tick placed in awesome checkbox on customer service satisfaction survey form

20/11/2017

The fall of the service industry - when even simple customer service is not provided.
How does that impact on the customer experience?

Today I visited a retail business and was ignored, not because there were lots of customers and the staff were stretched, not because it was the wrong time of the day and the staff were busy but, because of apathy.

Apathy meaning lack of interest, enthusiasm or concern.

Is this what your customers is seeing when they visit your store? The Christmas countdown is on and your staff need to be fully focused on the customer experience.

So, are you prepared?

Improve your business productivity and take your business forward. Build effective teams and train your staff for better productivity

01/11/2017

Is your business ready? Have you got your staff prepared for the busiest and most importand trading time of the year.
Go to my website to find out how to get the most out of your Christmas trading
www.totalretailsolutions.co.nz

29/09/2017

Branding and Brand image are something that I believe business owners can fall into the trap of forgetting.
I have often heard the words " I have been in business 25 years and always done things this way, my customer knows me" from business owners who have been around for a long time.

The image of your brand is what your customer sees and when driving around Hamilton I was dismayed to see the number of brands will poor signage, wrong signage or damaged logos on display.

No business can survive without growing new business and customers will change brands for many reasons - often because of new relationship is made or for the allure of the new and exciting.

So, protect your brand and brand image. Keep your signage up to date, clean and clear of trees and anything that is blocking your customers view.

To find out more about Brand protection visit www.totalretailsolutions.co.nz

13/08/2017

Does your website really portray your brand and your brand message?
Having the right look and feel will mean that your customers immediately connects with you.
Social media and your website are the marketing of today and ensuring you are using these mediums to the best advance is smart business.
Look to the professionalls and get the right advice on your website set up.
My favourite company for website design is Rocketspark located in Cambridge this company provides a great service and follow up.

Check out the team at Rocketspark at www.rocketspark.co.nz

Create a beautiful website with no design or IT skills using the Rocketspark website builder. Enjoyably easy DIY web editing and ecommerce. Award-winning Xero add-on.

19/06/2017

What does the performance of your staff say about your business?

No business owner or manager can be on the spot with every customer every minute of the day. But, what happens to the customer experience if they aren't?

Do your staff believe in your "service motto"
Do they even know what it is?

Everyone is unique and for a brand message to be sincere the delivery must be unique to each and every staff member. So, they need to believe and understand what your business stands for and what your standard of service is.

Support your staff by providing them with training and the tools to give exceptional service to every single customer that walks into your business, every single day.

For training options talk to Total Retails Solutions today
www.totalretailsolutions.co.nz

12/06/2017

What a successful month with my Charity of Choice - Breast Cancer.