Gander Service Management

04/11/2021

T-70 until launch!

Today I will be working with a client in Australia to help a management team improve Accountability, Communication, Collaboration, Customer Focus and Problem Management.

isn't just for ITILⓇ4.

30/03/2021

I'I've been thinking that while we have so many frameworks, ways of working, approaches, etc and many seem to have fanboys / fangirls who won't stand a discussion about whether they are the best approach. Discussion is challenged and a shutdown attempted.

I think they have their place, but maybe there's just 6 shared principles we could use to gain the same value.

Thoughts?.

I’ve been working with ITIL since the early 1990’s when I was first introduced to it at F.I. Group and worked my way through the Foundation certificates, ITILv2 Manager’s Certificate, ITILv3...

13/03/2021

Are you doing anything between Mar 23, 4:00PM to Mar 26, 2:00PM NZDT?

itSMF International's Service Management Days is on and it's free. Yes, it's online, but there are some great speakers, as well as me.

Register and see the schedule at https://lnkd.in/gBGntJQ (I'm speaking at 17:00 on 24th should you be interested).

09/12/2020

Big thanks to Kathryn Howard & itSMF Australia for asking me to be the first key note speaker at their Unconvention - Follow the Sun virtual conference.

I had a great time speaking about how I believe you only need the 6 shared principles from , , , & to be able to work effectively and efficiently.

21/10/2020

Need to train yourself or your teams?

Visit www.gander.co.nz/training make it cost and time effective with fully accredited online training courses in:

Agile Scrum
Agile Project Management
Business Analysis
Business Relationship Management
Cloud Computing
DevOps
ITILⓇ
SIAM
VeriSM

30/09/2020

We're 10 years old this month! I can't believe it.

It's been exciting, frustrating, challenging, beautiful and fulfilling. And YOU get the presents!

The first 10 companies to get in touch to book a Phoenix Project or MarsLander simulation (online or on site) get a whopping 40% discount on their first simulation. We can negotiate prices for additional simulations thereafter.

25/09/2020

15/09/2020

My latest newsletter is now out.

https://mailchi.mp/ce8c3d7b0fb1/continual-improvement?e=6aece0d4b6

07/09/2020

I thought it time to update my blog on meeting etiquette. What's missing?

Way back in 2015 I wrote a couple of posts about meeting etiquette. One was for physical meetings and one for online / phone meetings. Things have moved on with online meetings and following a post...

27/08/2020

Have I missed anything?

It's interesting to see how over the years, certain things are always at the fore of an IT Operations Manager's sleeplessness. High workload - balancing BAU with Projects Tools - Unable to get the...