Gecko Internet

13/05/2026

To our valued Rural Wireless customers:

We reckon existing customers should get the best deals — so that’s exactly what we’ve done. It might pay to check your inbox.... 🎁

29/04/2026

The Gecko you know and love, now on mobile.

Our plans are live - and as promised - they are stacked with value.
Endless data, Unlimited Calling and SMS, Local Support and no contracts.

Signup now!

Our mobile plans are here.
Endless data. Unlimited calls and SMS.
Local support. No contracts.
Month-to-month billing.

Welcome to Gecko Mobile.

15/02/2026

Rural Wireless Outages:

Some of our network sites in Hawke’s Bay have lost power causing outages for a few customers. For the latest information check Unison’s outage map here: https://www.unison.co.nz/outages/

If you’re unsure about your connection please get in touch and we’ll check it for you.

Stay safe out there 💨

30/09/2024

‼ OUTAGE NOTIFICATION‼️
Due to a Unison power outage, one of our transmitter towers has been taken offline. We've received advice this should be restored in the next few hours. This also affects connections further south than indicated on the below map, as the transmitter feeds many connections as far south as Porangahau.

➡ IMPORTANT NOTE:
Please DO NOT reset your router, unless instructed by our Technical Team. Resetting causes the device to lose its custom firmware, and will require re-configuration when the power resumes.

22/07/2024

⚠️We plan to sunset our email service on March 1st, 2025, which will affect customers with RuralKiwi and WaspNet email accounts. Additionally, starting September 1st, 2024, we will be introducing a monthly fee of $9.99 (including GST) for each email account.

If you no longer use this email service but have an account - please get in touch to remove it and avoid the fee going forward.

We wanted to give you plenty of notice so you can create a new email address and save any important emails or data.

There are many options available for a new email address - Gmail, Outlook and iCloud, just to name a few. These email accounts have superior security, more features and a vastly improved user interface.

If you need a hand and would like a technician onsite to assist in your email transfer, we're more than happy to assist. Standard rates and travel costs apply.

If you have any questions, feel free to reply to this email, and we’ll be happy to help.

Cheers,


Gecko Broadband

12/07/2024

Unscheduled outage due to a significant power outage.

21/05/2024

Please be aware that the inclement weather may have an effect on your rural wireless connection's performance. Once the rain eases, your connection should resume back to normal.

20/05/2024

Heavy rain and strong winds. Please be safe and careful out there, especially our rural customers!

15/05/2024

Please note our status page.

02/05/2024

** Final Update **

All of our POP sites are back online. Some customers may experience some slowness while the network settles due to the large number of customers reconnecting at once.

We can only humbly apologise for this unplanned outage. We should have a full report from our supplier in the coming days, and we will reach out to all our customers with a summary of that information.

Many thanks,

Gecko Broadband.

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**Update**

We still have some fibre feeds offline, and the ONT needs a physical power cycle. A technician is on his way to those sites now.

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**Update**

More sites are coming online - thank you for your continued patience.

Work continues.

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**Update**

The network is partially restored, with around 50% of users back online. Engineers are still working on the rest of the network.

The issue is with our upstream provider and our fibre circuits that feed our POP / High sites and not the network itself.

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**Update**

Engineers are still working on the issue and we are acutely aware of the impact it is having on customers. Please bear with us while we resolve the issue as fast as possible.

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Degraded Connectivity - 02/05

We wanted to reach out to you as soon as possible to let you know that our upstream provider is currently experiencing some technical difficulties, which are affecting some of our broadband customers.

We understand how frustrating this must be for you, and we apologise sincerely for the inconvenience this may be causing. Please be assured that we're treating this issue with the highest priority and engineers are working to resolve it as quickly as possible. We appreciate your patience and understanding during this time.