23/02/2021
Immigration New Zealand (INZ) has decided to withdraw their visa processing and risk and verification functions from Mumbai, Manila and Pretoria and fully close their offices there. INZ informed their staff in these locations yesterday (22 February) and will withdraw these functions from Mumbai, Manila and Pretoria offices by the end of March 2021.
INZ also plan to withdraw visa processing from Beijing and maintain a risk and verification presence only. The decisions related to Beijing are dependent on a number of factors, including when the NZ borders are likely to reopen.
At this point, staff in Beijing will continue to be employed until 30 June 2021, however, INZ will be reviewing the timeline for withdrawal of visa processing from Beijing over the next few months and it may be at a later date.
There will be no change to INZ Pacific Island locations.
You will be aware that with the closure of New Zealand’s borders as part of New Zealand’s COVID-19 response, visa application volumes have decreased significantly, by over 80%, in some instances. As INZ is predominantly funded from visa fees the decline in revenue poses a funding challenge. INZ have a responsibility to operate in a financially sustainable way.
The temporary reduction in visa applications provides INZ an opportunity to speed up and embed changes already underway to ensure they are delivering on their strategy - to be trusted stewards of the immigration system facilitating and protecting New Zealand’s interests.
INZ is taking this opportunity to right size their organisation to deliver sustainable cost-savings, introduce advanced technology to improve efficiency, manage offshore risk more effectively and move visa processing activities onshore with a more resilient and responsive operating model to better allow for the inevitable peaks in visa volumes. (source - Immigration New Zealand)