15/01/2025
By subscribing to or using our Service, you agree to comply with these Terms. Please read them carefully.
1. Service Description
1.1 Service Coverage:
We provide internet services in specific areas. Service availability is subject to infrastructure and network capacity.
1.2 Service Type:
The Service includes internet access with speeds and data limits as specified in your subscription plan.
1.3 Technical Support:
Technical support is available during our operating hours: 8:00 AM to 5:00 PM. Contact us via Facebook or Call or Txt Us.
2. Subscription and Fees
2.1 Subscription Plans:
Customers may choose from available plans. Plan details, including fees, speeds, and data limits, are outlined in our marketing materials or website.
2.2 Billing:
• Billing is on a Monthly basis.
• The billing cycle starts from the activation date of the Service.
• Payment is due on or before the due date stated on the invoice.
2.3 Payment Methods:
Accepted payment methods include GCash, Maya, bank transfer, Cash via Collector.
2.4 Non-Payment:
Failure to pay by the due date will result in:
• A penalty of ₱200 for late payments.
• Service disconnection after 3 Days of non-payment.
• Accounts unpaid for over 30 days will be permanently terminated, and equipment will be reclaimed.
3. Modem and Equipment
3.1 Ownership:
The modem and other equipment provided remain the property of Us F-HOME NETWORK for 24 months upon Installation.
3.2 Reclamation of Equipment:
If payment is not made within 7 days of disconnection, the provider reserves the right to reclaim the modem and equipment. Customers will be charged for any damage or loss.
3.3 Customer Responsibility:
Customers must ensure the proper care and security of the equipment.
4. Installation and Maintenance
4.1 Installation:
We will schedule and conduct installations based on availability. Installation fees, if any, are detailed during subscription.
4.2 Maintenance:
• Scheduled maintenance will be communicated in advance.
• Unplanned outages will be addressed promptly upon customer notification.
5. Usage Policy
5.1 Fair Use:
Customers must adhere to the fair use policy outlined in their plan. Excessive usage may result in reduced speeds or additional charges.
5.2 Prohibited Activities:
• Illegal activities such as hacking or sharing copyrighted materials without permission.
• Actions that may disrupt the Service for other users.
5.3 Network Security:
Customers must secure their network (e.g., set strong Wi-Fi passwords). The provider is not responsible for unauthorized use of a customer’s network.
6. Service Interruptions
6.1 Planned Interruptions:
Customers will be notified at least 1 day in advance for planned maintenance or upgrades.
6.2 Unplanned Interruptions:
We will address unplanned interruptions as soon as possible. Customers may report issues via messenger or personal.
6.3 Rebates for Interruptions:
Customers may request a rebate if the Service is interrupted for more than 12 hours per day, provided the issue is reported and verified by our technical team.
7. Termination of Service
7.1 By Customer:
Customers may terminate the Service with 7 days notice. All outstanding balances must be paid before termination.
7.2 By Provider:
We may terminate the Service for reasons including:
• Non-payment of bills for over 30 days.
• Violation of these Terms.
• Misuse of the Service.
7.3 Equipment Return:
Customers must return all equipment upon termination. Failure to return equipment will result in charges for replacement.
8. Liability and Disclaimer
8.1 Service Performance:
We aim to provide uninterrupted Service but do not guarantee 100% uptime due to technical, environmental, or other factors.
8.2 Provider Liability:
Our liability is limited to the monthly subscription fee paid for the affected billing cycle.
8.3 Customer Liability:
Customers are responsible for any damages caused by misuse of the Service or equipment.
9. Disputes and Complaints
9.1 Disputes:
Disputes regarding billing, penalties, or rebates must be submitted within 1-3 days of the invoice date.
9.2 Resolution:
We will review and resolve disputes within 3-5days and notify the customer of the outcome.
10. Amendments to Terms and Conditions
We reserve the right to update these Terms with prior notice to customers. The updated Terms will be effective on the date specified in the notice.
11. Contact Information
For inquiries, complaints, or technical support, please contact us:
• Phone: 0910-535-3305
• Email: [email protected]
• Office Hours: 8:00 am - 5:00 pm
