14/03/2023
📢 POSITIONS AVAILABLE!
📢 PLEASE READ UNTIL THE END.
Go High Level & Mighty Networks Tech and Customer Service Specialist
We are looking for a highly skilled and detail-oriented individual to join our team as a Go High-Level Tech and Customer Service Specialist. The successful candidate will be responsible for handling everything related to the Go High-Level CRM and Mighty Network platform for our business and for our customers who purchase a subscription with us. The ideal candidate will have extensive knowledge and experience with the Go High-Level software and be able to assist customers with setting up accounts, funnels, websites, automation, and every other aspect of the software.
Requirements:
✅Bachelor's degree in Computer Science or related field, or equivalent work experience.
✅2+ years of experience in a technical support role, preferably in a software or technology industry.
✅Extensive knowledge and experience with Go High-Level software.
✅Strong problem-solving skills and ability to troubleshoot complex issues.
✅Excellent communication skills and ability to explain technical concepts to non-technical individuals.
✅Proven ability to work independently and as part of a team to achieve goals.
✅Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
✅Proficient in using automation tools and software, especially Go High Level
✅Detail-oriented with strong organizational skills
Responsibilities:
✅Act as the primary point of contact for all customer support inquiries related to Go High Level and Mighty Network software.
✅Provide exceptional customer service by troubleshooting, diagnosing, and resolving customer issues related to the software.
✅Assist with account set-up, funnel creation, landing pages, website integration, and other technical aspects of the software for both our business and our customers.
✅Create and manage courses, circles, and groups for members
✅Manage and monitor customer accounts and provide regular updates and recommendations for optimization.
✅Develop and maintain documentation related to the software and customer support processes.
✅Stay up-to-date with the latest software updates and features and provide recommendations to customers and internal stakeholders on how to optimize their use of the software.
✅Collaborate with the sales team to identify and follow up with potential customers who could benefit from the software.
✅Provide training and support to the sales team on how to effectively pitch and sell the software to potential customers.
✅Provide technical support to members and troubleshoot any issues they may encounter
✅Develop and implement automation from Mighty Networks with our go high-level account
✅Collaborate with the operations team to ensure the success of all Mighty Networks projects
📢 𝗧𝗛𝗘 𝗢𝗡𝗟𝗬 𝗪𝗔𝗬 𝗧𝗢 𝗔𝗣𝗣𝗟𝗬:
If you're qualified, please send your resume to [email protected] & fill out our online form: https://www.centrusos.com/talentph