DC Fiber Network - Main Branch

06/10/2026

📢 NETWORK MAINTENANCE COMPLETED! ✅

We’re happy to inform all our valued DC Fiber Network customers that the scheduled Network Checking and Maintenance has been successfully completed! 🎉

Our Network Team has completed the necessary maintenance activities to help improve the stability, reliability, and performance of our internet services. 💙

🔄 Still experiencing slow or intermittent connection?
Please try restarting your modem:
1️⃣ Turn off your modem
2️⃣ Wait for 5 minutes
3️⃣ Turn it back on and wait for the connection to stabilize.

If the issue persists, please contact our Customer Support Team for assistance.

🙏 Thank you for your patience, understanding, and continued support!

DC FIBER NETWORK
Fast • Reliable • Stronger 🚀

06/10/2026

📢 NETWORK CHECKING & MAINTENANCE ADVISORY

Dear Valued DC Fiber Network Customers,

We would like to inform everyone that our Network Team is currently conducting network checking and maintenance due to reports of slow and intermittent internet connection in several areas of Antipolo City.

🗓 Date: October 6, 2026 (Tuesday)
⏰ Maintenance Window: 1:00 PM – 5:00 PM

During this period, customers in affected areas may experience:

🔧 Temporary loss of internet connection
⚠️ Short service interruptions
🌐 Intermittent or unstable connection while checking is ongoing

Our technical team is working to identify and resolve the issue and restore normal service as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience, understanding, and continued support. 💙

DC FIBER NETWORK
Fast • Reliable • Stronger

03/10/2026

🚨 INTERNET SERVICE ADVISORY 🚨
🌐 SINGAPORE–PHILIPPINES UNDERSEA CABLE OUTAGE

NAPA-SOCIAL MEDIA DETOX TULOY 😔

Ayon sa outage tracking website na Downdetector.com, tumaas ang nagrereport ng problema sa iba't ibang internet service provider.

Base sa post ng UP Diliman Network Helpdesk, isa umano sa mga undersea cable segment na nagkokonekta sa Pilipinas at Singapore ay offline.

Kumusta ang internet connection sa inyong lugar, mga Kapuso?

03/10/2026

🚨 NETWORK ADVISORY: SINGAPORE–PHILIPPINES UNDERSEA CABLE OUTAGE 🚨

October 3, 2026

We would like to inform our valued subscribers that some internet service providers in the Philippines are currently experiencing slow and unstable internet connections due to an outage affecting an undersea cable connecting Singapore and the Philippines.

This international network issue may result in slower browsing speeds, high latency, intermittent disconnections, and difficulty accessing certain websites and online services.

Our technical team is closely monitoring the situation and coordinating with our upstream providers for updates and service improvements.

We sincerely apologize for the inconvenience and appreciate your patience and understanding while this issue is being addressed.

DC FIBER NETWORK
Fast • Reliable • Stronger • More Connected.

29/09/2026

📢 POWER INTERRUPTION ADVISORY ⚡

Dear Valued Subscribers,

Please be informed that we are relaying the official announcement from the LGU regarding the scheduled power interruption on September 29, 2026 (Tuesday), from 10:00 AM to 4:00 PM.

📍 AFFECTED AREAS:
• Brgy. Plaza Aldea, Sampaloc, and Tandang Kutyo
• Brgy. Cuyambay, Sampaloc, and Daranak
• Nearby subdivisions, sitios, and streets along Sampaloc Road and Marcos Highway

⚡ POSSIBLE INTERNET SERVICE INTERRUPTION

Due to the scheduled power interruption and maintenance activities, some areas may experience temporary internet service disruptions.

🔌 IMPORTANT REMINDER:
We recommend turning off and unplugging your modem during the power interruption to help protect your equipment from possible power fluctuations. You may turn it back on once the power supply is stable.

This advisory is shared for everyone’s awareness and guidance.

We sincerely apologize for any inconvenience and appreciate your patience and understanding.

Thank you for your continued trust and support!

DC FIBER NETWORK
Faster • Stronger • More Connected

25/09/2026

📢 NETWORK MAINTENANCE ADVISORY | TANAY, BRGY SAMPALOC, RIZAL

To our valued subscribers,

Please be advised that our technical team will be transferring network equipment and installing an additional power source to improve internet stability and service continuity in your area.

Friday, September 25 2026

⏰ Time: 4:00 PM – 4:00 AM

📍 Affected Areas: Tanay and Sampaloc, Rizal

What to expect:

You may experience temporary signal drops, intermittent connectivity, or slower speeds during this period. Full service will be restored as soon as the activity is completed.

We fully understand how important a reliable connection is for your work, studies, and daily tasks. We apologize for the temporary inconvenience and thank you for your patience as we work to make your service better!

30/08/2026

📢OFFICE ADVISORY

NATIONAL HEROES DAY 2026

Dear Valued Customers,

Please be informed that our office will be CLOSED on Monday, August 31, 2026, in observance of National Heroes Day.

Regular office operations will resume on Tuesday, September 1, 2026.

For any concerns or inquiries, our Customer Service Representatives (CSR) will remain available to assist you through our official communication channels.

Thank you for your kind understanding.

DC Fiber Network
Your connection, our commitment.

17/08/2026

📢 NETWORK SERVICE ADVISORY

🕙 August 17, 2026 | 2:00 PM

Dear Valued Customers,

Please be informed that our repair and service activities are temporarily suspended due to heavy rainfall, strong winds, and flooding in some areas.

For the safety of our customers and technicians, on-site services will resume once weather and road conditions are safe.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

Please stay safe!
DC Fiber Network

10/08/2026

📢 NETWORK SERVICE RESTORATION ADVISORY
📍 SAMPALOC AREA
🕙 August 10, 2026 | 10:45 AM

Dear Valued Customers,

Good day!

We sincerely apologize for the internet service interruption that affected the Sampaloc area starting Saturday at around 3:00 AM.

The interruption was caused by a truck accident that damaged a utility pole and our network lines. Because of the damage, our Network Team had to wait for the area to be cleared and made safe before starting the repair work.

We are happy to inform you that the internet connection was successfully restored on Sunday at around 7:30 PM.

We understand that internet service is important for your work, business, studies, and daily activities. We are truly sorry for the inconvenience and appreciate your patience while our team worked to restore the connection.

Thank you for your understanding

Thank you for choosing DC Fiber Network!

DC Fiber Network Team

08/08/2026

📢 NETWORK ADVISORY – SAMPALOC AREA TODAY | 11:50AM

Dear Valued Customers,

We have identified the cause of the ongoing network downtime affecting the entire Sampaloc area.

Based on our initial assessment, nagkaroon po ng accident involving a truck and a utility pole, which resulted in damage to the poles and network lines, causing the loss of connection in the area.

At this time, Meralco is currently working on the repair and restoration of the affected poles and lines. Our Network Team will immediately begin the necessary fiber/network repairs once Meralco has completed their work and the area is safe for our team to proceed.

We sincerely apologize for the inconvenience caused. We understand how important your internet connection is, and we are closely coordinating with the concerned team to restore the service as soon as possible.

We will provide another update once our repair operations can begin.

Thank you for your patience and understanding.