17/12/2024
APPLY HERE: https://ph.jobstreet.com/job/80868555
𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒:
• Degree in Computer Engineering, Information Technology, or Computer Science or related specialization.
• Experience in supporting 3rd party vendor applications and interfaces.
• Previous involvement in providing Yardi/MRI support, along with multiple Yardi/MRI modules and training to other users is an asset.
• Prior experience in tech support, desktop support, or a similar role.
• Demonstrated ability to drive customer projects to timely completion.
• Excellent interpersonal skills, along with good verbal and written communication skills, and the ability to interact professionally with a diverse group, including executives, managers, subject matter experts, and software developers.
• Self-motivated team player ready to embrace a fast-paced, high-growth environment.
• Familiarity with Microsoft SQL is an asset.
• Experience with remote desktop applications and help desk software (Zoho).
• Attention to detail and strong problem-solving skills.
𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒:
• Act as the initial point of contact for all software and system-related concerns from clients.
• Conduct online meetings with clients to analyze, troubleshoot, and diagnose software-related problems.
• Provide support on implementation projects, report writing, data migration, and data conversion projects.
• Resolve technical issues related to software promptly.
• Identify and escalate software defects to vendors related to support tasks.
• Troubleshoot SQL and Server performance issues, analyzing views and stored procedures.
• Conduct root-cause analysis on recurring system issues.
• Escalate issues to software vendors when required.
• Manage multiple cases/tickets simultaneously and support the roll-out of new applications.
• Become a solution expert in real estate-specific software supported by Assetsoft (e.g., Yardi, MRI Software, Procore, KriyaGo, Microsoft Dynamics, Zoho).
• Record, track, and document the problem-solving process, following up with clients to deliver solutions.
• Document and maintain all details pertinent to system updates and end-user identification information.
• Provide support in the form of procedural documentation.
• Assist management in creating training materials related to software troubleshooting and usage.
• May be required to coordinate and/or implement minor modules or software implementations as part of the support services.
