16/07/2026
⚠️ PUBLIC ADVISORY ⚠️
Dear Valued Clients,
We have received reports of individuals falsely introducing themselves as Strata employees and offering to repair clients' internet connections. In some cases, they ask for payment after performing the service.
Please be advised:
🔹 Strata does NOT collect payments for service work orders, such as:
Wi-Fi password changes
Internet troubleshooting
Other repair or maintenance services
These services are provided at no additional cost, provided the issue was not caused by the client's own actions or negligence.
🔹 Our technicians NEVER visit clients without an official work order issued by our office. If a technician is scheduled to visit, the appointment is coordinated through our office beforehand.
To protect yourself:
✅ Ask for their ID.
✅ Verify any service visit with our office before allowing anyone into your premises.
✅ Never make payments directly to technicians for work orders unless you have received official instructions from Strata.
✅ If someone claims to be a Strata employee and requests payment, please decline and report the incident to us immediately.
Your safety and trust are important to us. If you have any questions or wish to verify a technician's visit, please contact our office through our official communication channels.
Thank you for your continued trust and cooperation.
— Strata Management
