DN WIFI TELESERVICES

03/10/2026

Service restored. Connectivity is back to normal.

The C2C Submarine Cable (Philippines–Singapore) segment has been fully restored, with services now operating normally.

Our Network Operations team continues to closely monitor the connection to ensure service stability.

Thank you to our valued customers for your patience and understanding.

InfiniVAN. Your Fast. Stable. Solution.

02/10/2026

NETWORK ADVISORY

We are currently experiencing issues affecting our C2C Singapore and Hong Kong links, which may result in intermittent or slower connectivity.

Our technical team is actively working on restoration. Further updates will be provided as available.

Ticket No.: NT20261002607612

Thank you for your patience and understanding.

InfiniVAN. Your Fast. Stable. Solution.

25/09/2026

📢 DN WIFI TELESERVICES - SERVICE ADVISORY

Pahibalo nga adunay pagkaputol sa serbisyo ugmang adlawa gikan 4:00 AM hangtod 8:00 AM (Sept 26, 2026) tungod sa pagtanggal sa poste sa Purok 6, Barobo National Highway ug pagbutang sa bag-ong fiber optic cables.

Mga Affected Areas:

Poblacion, Barobo, Wakat, Liatimco, Rizal, Kinayan, Dapdap, Unidad, Gamut, San Roque, Causwagan, Cabacungan, ug pipila ka parte sa Baculin, Portlamon, Quezon, Dughan, San Jose, Javier, ug Guinhalinan.

Mangayo kami ug pasensya sa kahasol. Mapaningkamutan nga mabalik dayon ang serbisyo human sa trabaho.

Daghang Salamat sa inyong pagsabot! 😊

04/09/2026

Network Outage

Multiple fiber cut, INFINIVAN ISP

Just wait for Visayas link re route activity.

Thank you.

28/08/2026

NETWORK ADVISORY

GOOD MORNING, ANG RASON SA PAGKAWALA SA SIGNAL KAY TUNGOD KINI SA FIBER CUT DIRI SA ALEGRIA, SFADS.

ON GOING NA ANG RESTORATION.

Thank you!

Update: Restored time 3:30pm

24/08/2026

InfiniVAN Service Advisory!

To our valued customers, please be advised that the C2C Submarine Cable (Hong Kong–Philippines) Segment 1 Wet Segment is scheduled for maintenance to replace a faulty submarine repeater and restore the affected fiber pairs.

Connectivity will remain active throughout the maintenance period. However, some customers may experience increased latency and intermittent packet loss when accessing global internet services.

Our technical team is taking the necessary measures to minimize potential service impact and maintain network stability throughout the activity.

Maintenance Schedule
📅 Start: September 2, 2026 | 12:00 AM (GMT+8)
📅 End: September 12, 2026 | 8:00 PM (GMT+8)

For service concerns and updates, our Network and Customer Support teams are available 24/7:

📞 Hotline: 7-368-5253 (Press 2)
📧 Email: [email protected] | [email protected]

19/08/2026

Network Advisory

August 19, 2026

We would like to inform you that META services including Facebook, Messenger, Instagram, WhatsApp, and Threads are temporarily unavailable.

Rest assured, this is not an issue with DN WIFI. Our network and internet services are remain stable.

The platforms should be accessible again once META fixes the issue. We appreciate your patience.

Thank you 😊

05/08/2026

📣Network Advisory

We would like to inform our valued clients, Network restoration and system configuration are still resolving. Thank you for your patience and understanding.

Further updates will be provided as they become available.

01/08/2026

Dear Valued Client,

We would like to inform you that we are currently experiencing multiple network outages affecting some of our services. Our technical team has been notified and is actively working to identify the cause and restore connectivity as quickly as possible.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding while we work to resolve the issue.

Rest assured, rebates will be given.

Thank you.

30/07/2026

📣📣

CLIENT ADVISORY

South Luzon is experiencing link outages, resulting in reduced network capacity in the Visayas and Mindanao regions.

Our technical teams are actively managing the situation and working diligently to restore normal network performance as quickly as possible while upholding our commitment to reliable service.

For further assistance and concern, please reach us at [email protected] or call us at:

📞NOC Cebu - 0995-354-3598
📞NOC Davao - 0927-821-1297