Xpac's Connect It Solutions

06/05/2026

✨ Another Happy & Satisfied Subscriber! ✨

We’re glad to hear such great feedback from our newly installed client of Xpacs IT Solutions.💙

05/05/2026

Real feedback, real experiences. Thank you for choosing us as your trusted internet provider.

29/04/2026

📢ADVISORY TO OUR VALUED SUBSCRIBERS

In observance of Labor Day (May 01, 2026), please be informed that our office will be closed. Regular operations will resume on May 02, 2026.

🔧 Service Requests All repair requests and technical concerns received during the holiday period will be accommodated starting May 02, 2026. Corresponding due date adjustments will be provided as necessary.

💳 Online Payments You may still settle your monthly bills through our online website payment platform to ensure continuous service and automatic reconnection.

We appreciate your understanding and continued support.
Thank you.

XPAC'S IT Solutions Management

28/04/2026

27/04/2026

📢 Service Update
Date: April 27, 2026

Status: Issue Resolved / Internet Connection Restored

We would like to inform everyone that the issue causing the service interruption has now been successfully resolved. Our team has restored the internet connection, and services are back to normal.

For transparency, we also want to share that this was the main cause of the disruption within the vicinity of Brgy. Telbang Bayambang Pangasinan. Thank you for your patience and understanding.

-Xpac's IT Solutions Support Team.

27/04/2026

📢 SERVICE ADVISORY

April 27 2026

Good day, valued subscribers.

We would like to inform you that one of our mainlines has experienced a fiber break due to a fire incident. At this time, we are still waiting for confirmation of the exact location.

Our partner, is currently conducting restoration of the affected line. Once their work is completed, our technical team will immediately proceed with the necessary repairs to restore internet service.

For affected clients:
• Rebates will be provided accordingly
• Work-from-home users may request a formal letter as proof of the incident

For requests such as due date adjustments or incident letters, please send us a message through our official page so we can assist you promptly.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Thank you.

-Xpac's IT Solutions Management

26/04/2026

📢 **SERVICE ADVISORY**

Dear Valued Subscriber,

As per our restoration team, the encountered down time is related to the ongoing outage around the area.

See initial report below:

Initial RFO: Burnt FOC caused by electrical discharge.

This issue will remain pending until the Electric Cooperative clears the area for restoration activities.

Rest assured that we are closely monitoring this matter so we can keep you posted once available.

We thank you for your understanding and patience.

Best regards,

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you for your continued support.

— Xpacs IT Solutions Management

25/04/2026

Service Advisory
Date: April 25 2026

Dear Valued Subscribers,

We sincerely apologize if you are experiencing connection issues after making a payment. Our system is currently encountering a technical problem, and we understand how inconvenient this may be.

Please be assured that we have already escalated the matter to our next-level support team, and they are actively working to resolve it as quickly as possible.

We truly appreciate your patience and understanding. Thank you.

17/04/2026

📢 SERVICE RESTORATION ANNOUNCEMENT

Dear Valued Subscribers,

We are pleased to inform you that the internet service in Brgy. Bedañia has been successfully restored.

📅 Date: April 17, 2026
Time reported by Barangay Bedania: 3:39 PM
🕘 Time Resolved: 9:35 PM

🔧 Cause of Interruption:
Burnt mainline cable

🛠️ Repair Activities Conducted:

1 closure re-cabling
Installed 240 meters of 12-core cable
Restored 8 pcs NAP boxes
Conducted checking and NAP reading (successful)

Our technical team has completed all necessary repairs, and services are now back to normal.

👏 We would like to extend our sincere thanks to our hardworking technical team for their dedication and fast response in restoring the service.

Thank you for your patience and understanding.

-Xpac's IT Solutions Support Team.

11/04/2026

SERVICE ADVISORY ANNOUNCEMENT

Date: April 11, 2026

Dear Valued Subscribers,

Please be informed that there is an ongoing service interruption affecting Bical Norte and some parts of Magsaysay due to a fiber break.

Our technical team is currently conducting repairs to restore the service as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Thank you.
-Xpac's IT Solutions Support Team.

11/04/2026

SERVICE ADVISORY ANNOUNCEMENT
Date: April 11, 2026

Dear Valued Subscribers,

Please be informed that one of our main network providers is currently experiencing a service outage. The issue has already been reported and is now under ongoing resolution.

During this period, customers may experience slow or intermittent internet connection.

We sincerely apologize for the inconvenience this may cause and greatly appreciate your patience and understanding as we work closely with our provider to restore normal service as soon as possible. Thank you.

-Xpac's IT Solutions Support Team

09/04/2026

First training of the year for Team Xpacs IT Solutions!

Focused on strengthening our commitment to keeping our clients’ data safe and secure, this session helped us become more responsible and aligned with the regulations set by the Data Privacy Act.

Held last April 7, 2026, we extend our sincere thanks to our guest speakers from Ople Law Office and Central Link Inc. for sharing their expertise and insights.

Looking forward to more learning opportunities ahead! 💼🔐