BCTV & Fiber Internet

17/10/2026

16/10/2026

📢 INTERNET RESTORATION ADVISORY

We are pleased to inform our valued subscribers in Hinatuan, Tagbina, and all other affected areas that internet services have been restored.

✅ What to do: Please refresh or restart your ONU (Optical Network Unit) by turning it off, waiting for 30 seconds, and turning it back on. Allow a few minutes for your connection to stabilize.

If your internet connection is still unavailable after refreshing your ONU, please contact our technical support team for further assistance.

We sincerely apologize for the inconvenience caused by the service interruption. Thank you for your patience, understanding, and continued trust in our service.

Thank you, and stay connected!

— Network Operations Team

16/10/2026

📢 NETWORK SERVICE UPDATE: MANGAGOY AND HINATUAN AREAS

Dear Valued Customers,

Please be informed that ISP services have been restored in some areas of Mangagoy. However, some areas may still experience service interruptions.

Meanwhile, our technical team is continuously troubleshooting the downlink issue affecting Hinatuan Area to identify the cause and restore connectivity as soon as possible.

We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to fully restore services in the affected areas.

Further updates will be provided as soon as more information becomes available.

Thank you for your continued understanding and cooperation.

— BCTV Management

16/10/2026

📢 ANNOUNCEMENT: ISP FIBER CABLE REROUTING

Dear Valued Customers,
Please be informed that our Internet Service Provider (ISP) will be conducting fiber cable rerouting in our area. This activity may cause temporary internet interruptions or service downtime while the necessary work is being carried out.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as the ISP completes the necessary adjustments to improve and maintain network connectivity.

We will provide further updates as needed. Thank you for your continued support and understanding.

— Management

16/10/2026

Service Outage Notice 📢

​Please be advised that we are currently experiencing an internet outage affecting our service. Our technical team is actively investigating the issue and working to restore connection as quickly as possible.

​We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.

We will post updates here as soon as more information becomes available.

16/10/2026

📢 SERVICE ADVISORY 📢

We would like to inform you that the Fiber Link in your area is currently down. Our technical team is already investigating and working on repairs to restore your connection as soon as possible.

Affected Area: Tagasaka, Hinatuan Proper, Bitoon, Bigaan, Tagbina Poblacion, Sta. Juana, Sta. Maria, Tagongon, Sta Cruz, Tumanan, Caguyao, Bucto, Sibaroy, Tidman.

We sincerely apologize for the inconvenience and thank you for your patience and understanding. 🙏

We will post an update once service has been restored.

For concerns or questions, please send us a message on our page.

Thank you! 💙

15/10/2026

📢 INTERNET SERVICE RESTORATION ADVISORY

We are pleased to inform everyone that internet services have been restored following the resolution of the electricity/power supply problem at the Hinatuan Main Office.

Our team appreciates your patience and understanding while the issue was being addressed.

If you are still experiencing connectivity issues, please refresh or restart your ONU and allow a few minutes for your connection to stabilize. If the issue persists, kindly contact our technical support team for assistance.

We sincerely apologize for the inconvenience and thank you for your continued trust and support.

— Management

15/10/2026

📢 INTERNET SERVICE INTERRUPTION ADVISORY

Please be advised that internet services are currently down due to an electricity/power supply problem at the Hinatuan Main Office.

Our team is monitoring the situation and will work to restore internet services as soon as the power issue is resolved.

We sincerely apologize for the inconvenience this interruption may cause and appreciate your patience and understanding.

Further updates will be provided once services have been restored.

Thank you for your continued support.

— Management

15/10/2026

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