29/05/2026
๐๐ผ๐บ๐ฝ๐น๐ฎ๐ถ๐ป๐๐ ๐ฎ๐ฟ๐ฒ๐ปโ๐ ๐๐ต๐ฒ ๐ฝ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บโ๐ต๐ผ๐ ๐๐ผ๐๐ฟ ๐๐ฒ๐ฎ๐บ ๐ฟ๐ฒ๐๐ฝ๐ผ๐ป๐ฑ๐ ๐๐ผ ๐๐ต๐ฒ๐บ ๐ถ๐.
Every unresolved complaint can cost your business trust, loyalty, and future opportunities. But with the right system and skills, complaints can become powerful opportunities to improve customer experience and strengthen your brand.
Join our training:
โ๐๐ผ๐ ๐๐ผ ๐๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐ ๐๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐๐ฒ ๐๐ผ๐บ๐ฝ๐น๐ฎ๐ถ๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐โ
๐ July 8, 2026 (Wednesday)
๐ 1:00 PM โ 5:00 PM
๐ Live via Zoom
๐ฅ ๐ช๐ต๐ฎ๐ ๐๐ผ๐โ๐น๐น ๐ด๐ฎ๐ถ๐ป:
โ Master proven complaint resolution techniques
โ Build confidence in handling difficult situations
โ Reduce escalations and protect your brand reputation
โ ๏ธ The way your team handles complaints today can define your business tomorrow.
๐ Reserve your slot now before registration closes:
https://forms.gle/jeoAXsog9fWFbQ8M7
๐ ๐๐ข๐จ๐ฅ๐ฆ๐ ๐ข๐จ๐ง๐๐๐ก๐
๐ฆ๐๐ฆ๐ฆ๐๐ข๐ก ๐ญ: Understanding the Complaint Management Framework
โข General Complaint Management Process
โข Complaint Management System and Approaches
โข Standards and Policies
๐ฆ๐๐ฆ๐ฆ๐๐ข๐ก ๐ฎ: Competencies in Complaint Management
โข Knowledge, Skills, and Attitude in Handling Complaints
โข Roles and Levels in Complaint Management
โข Active Listening Skills
โข Problem Solving and Decision-Making
โข DOs and DONโTs in Handling Complaints
๐ฆ๐๐ฆ๐ฆ๐๐ข๐ก ๐ฏ: Using Complaints for Continual Improvement
โข Finding Value in Complaints
โข Integration and Implementation
๐ก Want continuous learning & exclusive perks?
๐๐ฒ๐ฐ๐ผ๐บ๐ฒ ๐ฎ ๐ฃ๐ ๐๐ผ๐ป๐ป๐ฒ๐ฐ๐ ๐ ๐ฒ๐บ๐ฏ๐ฒ๐ฟ:
https://ph-onlinecourses.com/ph-connect-membership/
๐ฉ ๐ก๐ฒ๐ฒ๐ฑ ๐ฎ ๐ฐ๐๐๐๐ผ๐บ๐ถ๐๐ฒ๐ฑ ๐๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ ๐๐ผ๐๐ฟ ๐๐ฒ๐ฎ๐บ?
Letโs design one for you:
https://forms.gle/Fa9MqQrrvJR95DqE7
๐
๐ฉ๐ถ๐ฒ๐ ๐ผ๐๐ฟ ๐ณ๐๐น๐น ๐ฎ๐ฌ๐ฎ๐ฒ ๐๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด ๐ฐ๐ฎ๐น๐ฒ๐ป๐ฑ๐ฎ๐ฟ:
https://tinyurl.com/PHTCCalendar
๐ข ๐ฆ๐๐ฎ๐ ๐๐ฝ๐ฑ๐ฎ๐๐ฒ๐ฑ:
๐น Viber Community: https://tinyurl.com/PHTCViber
๐ 0927-408-8136 / 0926-027-1114
๐ https://phtrainingandconsultancy.com