29/05/2026
We are hiring Sr. Manager – Workforce Management in Cebu.
Are you an experienced Workforce Management professional with a strong background in operational excellence and team leadership? We are looking for a dynamic Senior Workforce Management Manager to join our growing team.
Experience Required:
12–14+ years in Workforce Management, including 8–10 years in leadership or management roles.
Hands-on Expertise in:
WFM tools such as NICE, Verint, Aspect, Genesys, or other industry-standard platforms
Telephony systems such as Avaya, Cisco, Amazon Connect, Five9, or other leading contact center technologies
Qualification: Bachelor’s degree or equivalent work experience
Location: Cebu, Work from Office
Shift: Night Shift
If you are ready to lead, innovate, and make an impact in a fast-paced environment, we would love to hear from you.
Apply now or share this opportunity within your network.