12/02/2026
We are seeking a Customer Support Engineer with prior experience supporting payroll systems to assist customers using our SaaS application, CORE, which includes a newly launched payroll module powered by Gusto Payroll.
This is a customer-facing role focused on supporting payroll workflows, troubleshooting payroll-related issues, and guiding users through payroll and accounting concepts with clarity and empathy.
Key Responsibilities
*Provide customer support via phone, email, and ticketing systems for payroll-related inquiries
*Support end-to-end payroll workflows, including:
-Payroll setup and configuration
-Payroll processing
-Taxes, deductions, and compliance
-Payroll and financial reporting
*Troubleshoot payroll and payroll-integration issues and provide clear resolutions or workarounds
*Identify, document, and escalate product or payroll-related issues as needed
*Accurately log cases, actions taken, and resolutions in the support system
*Collaborate with internal teams to improve payroll support processes and documentation
*Deliver a high-quality customer experience through clear communication, patience, and empathy
Qualifications & Experience
*Prior experience supporting payroll software (e.g., Gusto, ADP, or similar platforms)
*Experience in customer-facing SaaS or business application support
*Strong understanding of payroll processes and general accounting concepts
*Excellent spoken and written English communication skills
*Experience handling customer concerns via phone, email, and ticketing systems
Preferred Skills
*Accounting or bookkeeping background
*Experience supporting accounting, financial, or HR software
*Familiarity with support tools such as Zendesk or similar platforms
*Ability to work independently in a remote, fast-paced environment
Check the Mynimo link here:
https://bit.ly/4bRinmu
