What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

CSLinx, Room 3009 3rd Flr Royal J Hotel, Juan Luna Street Barrio Luz Cebu City, Cebu City (2026)

04/02/2025

🚨 We're Hiring! Pooling for Appointment Setters 🚨

Are you a fresh graduate looking for your first job? Or someone who’s eager to build your career? We’re currently pooling applicants for Appointment Setters!

🔹 No experience required!
🔹 Fresh graduates are welcome!
🔹 Experience is an edge, but not required!
🔹 We provide training to help you succeed!

If you have a positive attitude, good communication skills, and a strong desire to learn, we’d love to hear from you! This is your chance to kickstart your career in a dynamic and supportive environment.

🎥 How to apply:

* Send us a 1-minute introduction video telling us more about yourself and your work experiences.
* Send a voice recording via https://vocaroo.com/ explaining how appointment setting works and why you’d be great for the role.

📩 How to submit your application:
Send your video and voice recording to [email protected] with the Subject Line: ASP [Your Full Name]

Don't miss out on this great opportunity! 💼✨

04/02/2025

🚨 We're Hiring! 🚨

We're currently POOLING applicants for a Sales and Marketing - Voice Account position at our growing startup! 🎙️

👉 Requirements:

- Basic English communication skills 💬
- Open to fresh graduates eager to start their career journey 🌱
- Experience in Sales/Marketing or similar roles is a plus, but not required – we’re happy to train! 🏆
- Passionate, creative, and eager to contribute to a dynamic team
- Must be willing to work on-site and handle a graveyard shift 🕛
- Willingness to be a part of a fast-paced, exciting startup environment! 🚀

If you're excited about working in Sales and Marketing, ready for the graveyard shift, and want to be part of a vibrant team, we want to hear from you! Experience is appreciated, but enthusiasm and a drive to learn are key! 💼✨

Interested or know someone who would be a great fit? Drop us a message or tag them in the comments below.

Let’s make great things happen together! 🌟

04/02/2025

🎉 We’re Back in Business! 🎉

After a short break, we’re excited to announce that we are back and ready to go! 💼✨ We've got new energy, fresh ideas, and we're ready to deliver amazing results! 🚀

Thank you to everyone for your patience and support. Let’s make this next chapter even better! 💪

06/09/2024

🌸 Happy National Lazy Mom Day! 🌸

Moms work so hard every day, making sure everything runs smoothly, from meals to laundry and all the little things in between. But today, it's time to kick back, relax, and embrace a well-deserved day of doing *nothing*! 💆‍♀️✨

So, to all the amazing moms out there: put your feet up, binge-watch your favorite shows, order takeout, and let someone else handle the to-do list. You’ve earned it!

Tag a mom who deserves to take it easy today. 👑❤️

04/09/2024

Midweek check-in!

It's Wednesday, the perfect day to refocus and push through the rest of the week. Let's be productive and make the most of today. Keep grinding and finish strong! 💪✨

02/09/2024

🇺🇸🇺🇸 USA Labor Day and the BPO Industry in the Philippines: A Time to Celebrate and Reflect 🇺🇸🇺🇸

As the United States celebrates Labor Day, we take this opportunity to acknowledge the hardworking individuals in the BPO (Business Process Outsourcing) sector here in the Philippines.

Labor Day in the U.S. honors the contributions of workers to the nation's strength, prosperity, and well-being. Similarly, our BPO professionals play a crucial role in driving the global economy, bridging time zones and cultures to ensure seamless business operations across the globe.

Today, let's celebrate the dedication, resilience, and professionalism of our BPO workforce. Your efforts not only sustain the industry but also uplift the Philippine economy. As we continue to grow and evolve in this fast-paced sector, let's remember the importance of work-life balance, fair labor practices, and the value of every individual's contribution.

Happy Labor Day to our partners, clients, and most importantly, to our incredible BPO teams! Your hard work is truly the backbone of global success. 🌍💼

01/09/2024

🎄🇵🇭 Experience the Magic of Christmas in the Philippines! 🇵🇭🎄

When it comes to Christmas, the Philippines transforms into a festive wonderland like no other! From early September to the joyful New Year’s celebrations, Filipinos know how to celebrate the season with unmatched warmth and enthusiasm. ✨

Here’s what makes Christmas in the Philippines truly special:

🌟 Parols and Lights: Streets and homes are adorned with colorful parols (star-shaped lanterns) and twinkling lights, creating a magical ambiance that captures the true spirit of the season. 🌟🎆

🍽️ Noche Buena Feasts: The Christmas Eve feast, known as Noche Buena, is a grand celebration filled with traditional dishes like lechon, ham, bibingka, and p**o bumbong. It’s a time for family, laughter, and indulging in delicious food! 🍗🥂

🎶 Caroling: From house to house, carolers spread joy with traditional songs and lively performances, often receiving treats and coins in return. It’s a heartwarming way to share the Christmas cheer. 🎤🎵

👨‍👩‍👧‍👦 Family Reunions: Christmas in the Philippines is all about family. It’s the perfect time for reunions, where families come together to celebrate, reminisce, and create new memories. 🤗❤️

🎁 Gift-Giving: The excitement of exchanging gifts brings joy to both children and adults. Whether big or small, each gift carries a special meaning and a lot of love. 🎁💝

🥳 Festive Events: From vibrant Christmas bazaars to grand city-wide celebrations, there’s always something happening. Enjoy the festive parades, concerts, and community activities that make the season even brighter. 🎉🌟

No matter where you are, the warmth and joy of a Filipino Christmas is sure to touch your heart. Share in the magic, embrace the festive spirit, and let’s spread the love and cheer of this wonderful season!

Merry Christmas and a Happy New Year to all! 🎄🎉✨

30/08/2024

🌴🏖️ Happy National Beach Day! 🏖️🌴

As we celebrate the joys of sandy toes and sunny skies, let’s also give a shoutout to our incredible BPO teams who work tirelessly to keep everything running smoothly behind the scenes. 🌟

This weekend, whether you’re hitting the beach or just dreaming of the waves, take a moment to appreciate the balance we all strive for between work and play. Here’s to enjoying a well-deserved break and soaking up all the sunshine you can!

Share your beach plans or favorite beach spots below—let’s spread some summer vibes! 🌊☀️

29/08/2024

🚫 The Big DON'Ts in the BPO Industry!

Working in a BPO comes with its own set of challenges, but avoiding these common pitfalls can make a world of difference. Whether you're new or seasoned, here's a reminder of the top things to avoid:

🕒 DON’T Ignore AHT (Average Handle Time): While it’s important to be thorough, dragging out calls unnecessarily can hurt your efficiency. Find the balance between quality service and time management.

😶 DON’T Go Silent: Dead air is a big no-no. Even if you’re looking something up, keep the customer informed so they don’t feel left hanging.

❗️ DON’T Forget the Script (But Don’t Overuse It): Scripts are there for a reason, but sounding robotic is a fast way to lose a customer’s trust. Use the script as a guide, not a crutch.

😠 DON’T Take It Personally: Tough customers are part of the job. Stay professional, keep your cool, and don’t let their frustration get to you.

📉 DON’T Neglect KPIs: Key Performance Indicators are your compass in the BPO world. Falling behind can affect your team and overall service quality, so keep those KPIs in check.

🤐 DON’T Overpromise: It might be tempting to make the customer happy in the moment, but overpromising can lead to bigger issues down the line. Be realistic about what you can deliver.

🚫 DON’T Skip ACW (After Call Work): Rushing through or skipping after-call tasks can lead to mistakes. Make sure your notes and follow-ups are on point.

🎧 DON’T Forget to Listen: Active listening is key. Missing details because you’re not fully engaged can lead to misunderstandings and repeat calls.

🛑 DON’T Ignore the Customer’s Tone: How a customer says something is just as important as what they say. Paying attention to their tone can help you respond more effectively.

The BPO industry is fast-paced, but avoiding these common mistakes can help you thrive. What other DON’Ts would you add to the list? Let us know in the comments!

28/08/2024

🌟 AVAYA: Revolutionizing the BPO Industry with Cutting-Edge Technology and Exceptional Customer Experience 🌟

Did you know that AVAYA, a global leader in digital communications and collaboration,, as been transforming the Business Process Outsourcing (BPO) industry with its innovative solutions? 💡

With a focus on delivering exceptional customer experiences, AVAYA's state-of-the-art technology enables BPO to streamline their operations, enhance agent productivity, and provide seamless omnichannel interactions. 📞💻

Some of the key benefits that AVAYA brings to the BPO industry include:

🔐 Scurity: Ensuring the highest level of data protection and compliance with industry regulations.

📈 Scalability: Supporting the growth of BPOs with flexible and scalable solutions that can adapt to changing business needs.

🌐 Mltichannel Engagement: Enabling BPOs to interact with customers through various channels, including voice, email, chat, and social media.

📊 Analytics: Providing valuable insights into customer behavior and gent performance to drive continuous improvement.

🌍 Global Reach: Empowering BPOs to expand their services worldwide with reliable and cost-effective communication solutions.

By partnering with AVAYA, BPOs can tay ahead of the competition, reduce costs, and most importantly, deliver outstanding customer experiences that build loyalty and drive growth. 🚀

26/08/2024

📢 Decoding BPO Jargon: A Quick Guide for Outsiders!

Working in a BPO (Business Process Outsourcing) is like learning a whole new language. Whether you're a newbie or a seasoned pro, you're bound to come across terms that might sound like alphabet soup to outsiders. Here’s a quick rundown of some common BPO jargon:

🔄 AHT (Average Handle Time): The average time spent on a customer interaction. Efficiency is key!

🎧 ACW (After Call Work): The tasks you complete after a call ends—because the work doesn’t stop when the call does.

📊 CSAT (Customer Satisfaction): The golden metric! It’s all about how happy your customers are with the service.

🚨 FCR (First Call Resolution): When a customer’s issue is resolved in one call. No follow-ups needed!

🛠 QA (Quality Assurance): The team that ensures every interaction is top-notch. They’re the guardians of customer experience.

🚦 SLA (Service Level Agreement): The contract that defines the level of service expected—miss it, and you might face some heat!

🎯 KPI (Key Performance Indicator): The metrics that show how well you’re hitting your targets.

☎️ Blended Process: Handling both inbound and outbound calls. It’s a juggling act!

So, whether you're handling CSAT or reducing AHT, understanding this lingo is half the battle in BPO. Got any other BPO terms to add? Drop them in the comments! ⬇️

25/08/2024

🌞 Happy Sunday, BPO Warriors! 💻🎉

It's Sunday, and whether you're catching up on some much-needed rest or gearing up for another productive shift, take a moment to recharge and reflect on the week that was. Working in the BPO industry means we’re used to late nights, global time zones, and the hustle, but Sundays are still a perfect time to unwind.

To everyone who’s working the weekend shift, you’re the real MVPs! 💪 Keep the energy high and the coffee flowing. Remember, work-life balance is key, so find a way to enjoy your Sunday, even if it’s during your break.

Cheers to a restful and happy Sunday! 🌻✨

CSLinx

04/02/2025

04/02/2025

04/02/2025

06/09/2024

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25/08/2024

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Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm