Gerona Water District-PrimeWater Gerona

26/05/2026

HOLIDAY ADVISORY

19/05/2026

May 19, 2026

To our dear consumers,

Please be advised that some areas are currently experiencing low water pressure to no water supply due to a power interruption affecting our pumping operations.

Water service will normalize once electrical power is restored.

We apologize for the inconvenience and thank you for your patience and understanding.

16/05/2026

WATER SUPPLY UPDATE

As of 2:40 PM of May 16, 2026 our pumping stations have resumed its usual operation.

Your understanding is highly appreciated.

16/05/2026

WATER SUPPLY ADVISORY
May 16, 2026 (Saturday)

Affected areas:

- Poblacion 1
- Poblacion 2
- Poblacion 3
- San Antonio
- Matayungcab
- Cardona
- Pinasling

We appreciate your understanding and patience. Stay safe.

14/05/2026

Thursday, May 14, 2026

To Our Valued Customers:

Please be informed that due to low voltage supply from our electric provider, our pumping operations have been affected.

This may cause temporary water discoloration, low water pressure, or no water supply in some areas.

Normal water service will resume once stable power supply is restored.

We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Keep safe and take care.

12/11/2025

PUBLIC ADVISORY (UPDATE)

We are pleased to inform everyone that the San Antonio Old Pumping Station is now back to normal operation.

Water supply is expected to normalize within 2–3 hours in the affected areas.

Thank you very much for your patience and understanding as we worked to resolve the issue. Rest assured that Primewater is continuously doing its best to provide stable and reliable water service.

– Primewater Gerona Branch

11/11/2025

PUBLIC ADVISORY (UPDATE)

As of now, power supply at the San Antonio Pumping Station has already been restored. However, our team has identified an issue with the VFD (Variable Frequency Drive) — the main electro-mechanical equipment of the pumping station.

A replacement of parts may be necessary upon further inspection. We will provide another update by tomorrow regarding the progress of the repair.

We sincerely ask for your patience and understanding as we work to resolve this issue. Primewater assures everyone that we are doing our very best to restore the water supply at the soonest possible time.

Thank you for your kind understanding.
– Primewater Gerona Branch

11/11/2025

PUBLIC ADVISORY (UPDATE)

We would like to inform our valued customers that the Sulipa Pumping Station has resumed normal operations. Water supply in affected areas such as Sulipa, New Salem, and San Agustin is now stable.

However, the San Antonio Pumping Station remains non-operational as we are still waiting for feedback from TARELCO I regarding the restoration of power supply to address our concern. Affected areas remain San Antonio, Matayuncab, and Cardona.

Our Technical Team continues to coordinate closely with TARELCO I and monitor the situation to restore full operations as soon as possible.

We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.

– Primewater Gerona Branch

PUBLIC ADVISORY

Please be informed that there is no power supply at the San Antonio Old Pumping Station due to the pulling down of the cutoff fuse. As a result, customers may experience low pressure to no water supply. We are currently coordinating with TARELCO I regarding this matter.

Affected areas: San Antonio, Matayuncab, and Cardona.

Meanwhile, the Sulipa Pump Station has been operating through a generator since Sunday due to the ongoing power outage. Unfortunately, the genset is now under maintenance because of a technical issue.

Affected areas: Sulipa, New Salem, and San Agustin.

Our Technical Team is closely monitoring the situation and working to restore normal operations at the soonest possible time.

We sincerely apologize for the inconvenience and appreciate your kind understanding.