HCTV & Fiber Internet

27/02/2026

⚠️ SERVICE ADVISORY:
We are currently experiencing unstable internet connectivity due to issue with our internet provider. We have reported the problem and working with them to resolve it as quickly as possible

Thank you for your patience.

24/02/2026

18/02/2026

📢 SYSTEM MAINTENANCE ADVISORY

To our valued subscribers, please be informed that BCTV & HCTV Fiber Internet will conduct a scheduled system maintenance on Februaru 19, 2026, starting at 12 AM.

During this time, you may experience intermittent internet connection while the maintenance is in progress.

🔧 This activity is necessary to improve the stability and quality of our service.
We apologize for the inconvenience and thank you for your understanding.

For any concerns, please feel free to send us a direct message.
BISLIG OFFICE - 09088828867
HINATUAN OFFICE - 09456787516
TAGBINA OFFICE - 09171075440

— BCTV & HCTV Fiber Internet Team

17/02/2026

Internet Service Advisory!

Internet interruption is currently affecting the entire TAGBINA AREA due to a fiber cut located 8KM from the Hinatuan office.

Restoration is ongoing. Thank you for your patience.

For any concerns, please feel free to send us a direct message.
BISLIG OFFICE - 09088828867
HINATUAN OFFICE - 09456787516
TAGBINA OFFICE - 09171075440

10/02/2026

FRIENDLY REMINDER!

31/01/2026

SERVICE UPDATE

On-going fiber line repair by HCTV Technicians.
We appreciate your patience.

29/01/2026

SURSECO-I Power Advisory
SCHEDULED INTERRUPTION

Adunay ipahigayon nga nga pagpalong sa suplay sa atong karong, January 31, Sabado, 6:00AM to 5:00PM sa Feeder 2 portion (suplay sa NEMSU hangtod entiro Munisipyo sa Hinatuan) alang sa pagahimoon nga pole relocation sa Bigaan, Hinatuan affected by DPWH road-widening project.

Ang indicated nga oras estimated lamang kini ug ang pagpalong og pagbalik sa supply mag-depende sa aktwal nga trabaho. Daghang salamat.

06/01/2026

📢 NETWORK ADVISORY

WHAT: NO INTERNET CONNECTION
CAUSE: HIGH LOSS
WHERE: TAGBINA OFFICE
IMPACT: TAGBINA AREA

🔧 Our technical team is already on-site, fixing the affected fiber to restore services as soon as possible.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.

— HCTV Fiber Internet Team

13/12/2025

📢 NETWORK ADVISORY

WHAT: EMERGENCY SHUTDOWN
CAUSE: ELECTRICAL PROBLEM
WHERE: HINATUAN OFFICE
IMPACT: Entire HINATUAN AREA, TAGBINA AREA

🔧 Our technical team is already on-site, fixing the affected fiber to restore services as soon as possible.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.

— HCTV Fiber Internet Team

03/12/2025

Committed to service: Our technician is fixing network issues while performing troubleshooting and installation.

28/11/2025

‼️INTERNET SERVICE PROVIDER MAINTENANCE‼️

Dear Valued Customer,

Please be advised that our INTERNET SERVICE PROVIDER (ISP) support team will be conducting a planned activity that will incur downtime on your circuit. This activity aims to transfer their FOC related to the previous link failure, where the fiber was damaged due to a water-pump construction.

Kindly refer to the details on our table for your reference.

ACTIVITY DETAILS

Activity:
Binitayan, Daraga, Albay FOC Cut-Over

Primary Schedule:
• Start Time: December 06, 2025 12:00 AM (PHT)
• End Time: December 06, 2025 05:00 AM (PHT)

Backup Schedule:
• Start Time: December 13, 2025 12:00 AM (PHT)
• End Time: December 13, 2025 05:00 AM (PHT)

Objective:
To transfer ISP FOC (Fiber Optic Cable)
Impact:
Service Affecting
You may experience 50ms switch hits downtime

Thank you for your continued trust in our services

‼️INTERNET SERVICE PROVIDER MAINTENANCE‼️

Dear Valued Customer,

Please be advised that our INTERNET SERVICE PROVIDER (ISP) support team will be conducting a planned activity that will incur downtime on your circuit. This activity aims to transfer their FOC related to the previous link failure, where the fiber was damaged due to a water-pump construction.

Kindly refer to the details on our table for your reference.

ACTIVITY DETAILS

Activity:
Binitayan, Daraga, Albay FOC Cut-Over

Primary Schedule:
• Start Time: December 06, 2025 12:00 AM (PHT)
• End Time: December 06, 2025 05:00 AM (PHT)

Backup Schedule:
• Start Time: December 13, 2025 12:00 AM (PHT)
• End Time: December 13, 2025 05:00 AM (PHT)

Objective:
To transfer ISP FOC (Fiber Optic Cable)

Impact:
Service Affecting
You may experience 50ms switch hits downtime

Thank you for your continued trust in our services.

25/11/2025

Bringing your internet back to life. Technicians are currently repairing damaged lines.