18/12/2024
Edit : Thank you to everyone who sent in their application. Because of the overwhelming number of candidates we have received, we're closing this application so we can attend to everyone.
Thank you so much, and good luck!
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📒Job Title: Customer Service Representative (Job ID - 2147)
👉Location: Work from Home, Philippines
👉Job Type: Full-Time
👉Salary Grade : PHP 30 - 40k depending on experience
We are looking for a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer interactions and ensuring exceptional service delivery.
This role involves handling customer inquiries, resolving issues efficiently, and contributing to process improvements to enhance customer satisfaction and operational efficiency
⚠️👁️🗨️IMPORTANT PLEASE READ👁️🗨️⚠️
📒Key Responsibilities:
👉Customer Relations:
• Handle customer inquiries and provide timely, accurate information via email. Inquiries include Warranty, Order inquiries, Return and Exchange, Product Inquiries, and Account Management.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Collaborate with other departments to address and resolve customer concerns.
• Coordinate sales between the B2B team and customers.
👉Performance & Quality Assurance:
• Maintain high standards of customer service by adhering to company policies and procedures.
• Participate in regular training sessions to stay updated on product knowledge and customer service best practices.
• Assist in monitoring and analyzing customer feedback to identify areas for improvement.
• Follow established Standard Operating Procedures (SOPs) to ensure consistency in service delivery.
• Contribute to process improvements to enhance efficiency and customer satisfaction.
👉Performance Management:
• Maintain established Key Performance Indicators (KPIs) for the Customer Service team.
• Attend regular performance reviews, offering constructive feedback and recognition for achievements alongside the Team Manager.
• Implement strategies to improve team performance and individual growth.
📒Qualifications:
👉Experience:
• Minimum of 2 years experience in customer service, preferably in e-commerce or drop shipping.
• Proven track record of managing customer interactions and resolving issues effectively.
• Experience in Retail, E-commerce, and Dropshipping within a Customer Service environment.
• Strong ability to foster a positive and productive work environment with the Team Manager and Client.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Experience in developing and implementing SOPs and process improvements.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively with cross-functional teams.
👉Technical Skills:
• Familiarity with platforms such as Gorgias, Amazon, Shopify or similar Order Management Systems, Warehouse Management Systems, Return Management Systems, Slack, Project Management Systems, and Google Suite.
👉Other Requirements:
• Must be based in the Philippines.
• Reliable internet connection and a suitable home office setup.
📒Benefits:
• Work from home flexibility.
• Opportunity to work with a dynamic and growing team.
• Competitive salary and performance-based incentives.
👉How to Apply:
Interested candidates can fill out our standardized application form. This helps us gather essential details about you, including your name, contact information, and work experience. Please use the following link to access the form: Application Form below
[The Application Form is No Longer Available]
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