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23/07/2015

Author App Beta Invite's are now available. Head on to author-app.com to subscribe.

22/05/2015

One more Zendesk app coming soon. An easier way to manage Help Center content. Email [email protected] if you want to join the beta.

14/05/2015

We are almost ready to release our ticket auto-assignment app for Zendesk called Round Robin. This will make sure your agents all have equal number of tickets and balances the work load among your support team.

If interested, please email [email protected].

23/08/2014

Learn the most important things to look for when conducing a customer service job interview

18/08/2014

zendesk's video on Instagram

06/08/2014

We can help you with expressing yourself. Reach out to us if you want to customize your Zendesk emails [email protected].

The email fonts you choose are as much of a fashion statement as the clothes you wear. They can be edgy, calm, or over the top.

03/06/2014

When leaders and innovators from the world of customer service gathered to discuss the art of customer satisfaction, one idea rose to the top.

12/05/2014

Evaluating a new customer support tool can be a daunting task, and finding the right customer service tool for your organization means finding one that fits the needs of your team and your customers. We've created a handy scorecard that outlines some of the mus…

30/04/2014

21/04/2014

By keeping a close eye on your team's current performance, you can start making adjustments to better serve your customers and provide quality service.

04/04/2014

need custome-centric mojo?

Forbes: Here's help finding your way toward customer-centricity, from consultant and speaker Micah Solomon. Building a customer-centric customer experience initiative, even late in the game.

17/03/2014

digihugs & e-kisses. Check out these tips on showing your love to your customers by the Zendesk community.

11 ways to give your customers digital hugs and electronic kisses with Zendesk macros and business rules