23/03/2023
MFVA Customer Support Job Description
About the Company
Enjoy flexibility and a rewarding career with My Freight VA, a fast-growing Australian owned BPO company based in Brisbane, Queensland, is seeking of a customer service agent who approaches problems with a lot of energy. On every shipment, the CSR will distinctly define the current customer demands for our service and how they may profit from working logistically worldwide. In this role, providing top-notch customer service is crucial. This is a work-from-home job opportunity for an AU account (Dayshift)
Who are you?
• Help manage current franchisee accounts.
• Deal with inbound and outbound phone calls from franchisees & clients.
• Maintain relationships with carriers, franchisee and customers.
• Provide exceptional customer service to customers, franchisee and carriers.
• Solve customer, franchisee and carrier problems and help resolve issues.
• Provide shipment quotes for franchisee and set up shipments as required by franchisees.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.
Job Requirements:
• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Highly trainable
• Qualifications
Education/Experience
• Minimum high school diploma required. Some college preferred but not required.
• Previous customer service or call center experience required.
• Logistics experience preferred but not required.
Mathematical Skills:
• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
Language Skills:
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Computer Skills:
To perform this job successfully, an individual should have knowledge of the following software (a plus but not required):
• XMS
• non-core carrier websites
• core carrier main websites
• Bria Phone System
• Outlook
• Aftership
• Trello
• Clockify
• Webship
If you have what it takes for this post, please send me the following for fast track recruitment:
• Screenshot of your computer specs
• Photo of your work space
• Photo of your headset (must be a noise cancellation) with brand & model
• Link of your speed test
• Copy of your internet billing statement showing your internet speed subscription
• Screenshot of your ENGLISH POFICIENCY test result
• Send us a copy of our DISC ASSESSMENT result
• A 1-minute video recording stating why are fit for the job.
Benefits:
• Full time work from home role
• Day shift working Monday to Friday Australian business hours (permanent weekends off)
• Holiday & sick leaves
• Australian national public holidays
• Birthday bonus day off
• Contributions towards Pa-ibig, SSS & Phil Health
• 13th Month pay
Send all of these items to [email protected] for a n accelerated application with a subj line: Customer Support Role – MFVA
We will not entertain your applications if you don’t follow the rules.
