Verbalize Business Consultants

Verbalize Business Consultants We are a consultancy group that handles a wide range of knowledge-based support services across multiple business solutions offering.

Verbalize operates within the outsourcing and offshoring industry. Within that industry, we have a unique services offering which we call Managed Operations. It is a hybrid of Recruitment Process Outsourcing (RPO) and Training Management Solutions which aims to close the gap between clients and hopeful candidates. With this partnership, we are able to create customized training programs that aims

to address the unemployed sector and ensure that our BPO / KPO / VA partners will accommodate them. We target to help out of school youths and their families to have a better quality of life (social entrepreneurship). We provide grass roots level empowerment through various programs such as, English proficiency and call center training, computer literacy program, personality development and global cultural training through various government agencies and non-government organizations. The big difference between our services and those from traditional training outsourcing providers is the fact that we are being managed by top BPO / KPO / VA / RPO industry experts who have more than a decade of demonstrated backgrounds in international customer service, technical support, finance and accounting, IT, sales, content research and data management, lead generation, and digital marketing among others

23/08/2017

GUSTO MO MAHIRE AT MAOFFERAN NG 30K AND ABOVE? Try this galawang beterano

INTERVIEW TiPS & TRICKS LEVEL 2.0



1. Greet them like you know them.

Kung nauna ka:

"Hi! Hey, how are you doing?"

If nauna sila at ganyan din sinabi:

"I'm doing fine, how about yourself?"
[they answer]
"That's great. First off, I'd like to thank you for taking the time to do this interview."

Kala mo ikaw yung interviewer eh no? Show confidence. That's the first thing you do in an interview, because it sets the tone of the whole thing. Wag lalamya lamya. Smile as you talk.

2. Kung ikaw yung naba blangko pag kabado pull up your resume, profile and yung mga alam mo tungkol sa client. I also have a cheat sheet sa interviews. Kasi after researching, may mga bagay akong napapansin sa business gagawan ko ng magandang POWER LINE yan. Isusulat ko para di ko makalimutan madali kasi akong ma-sidetrack.

Kunware: "I like the fact that your products are cruelty free, it's so in line with my beliefs and I would love to be in a company that advocates humane treatment of animals."

Paaak. Beks, kung di ka nag shine pag sinabi mo parang ganyan, ewan ko na lang. XD

Anyway, make sure na nakalabas ang mga kodigo mo. Mas magiging maayos at solid din ang pag sagot mo kasi pag ganyan ka. Hindi yung puro ums and ahs. ;)

3. Ipapakita ko sakanila na nag research ako sa business nila, tulad ng example ko sa #2. Di lang yan tipong magpapabongga ka, pwede ka ring magtanong. Kunware tumingin ka sa website nila.

"I see that you offer one on one yoga sessions, do you also offer that to all your other services?"

Of course, ang tanong mo dapat in line sa job description, kung sa sales/marketing/customer support ka kailangan alam mo ang services/products. Pero kung web designer ka, or graphic designer medyo hindi swak ang line of questioning ko sa taas. Tandaan, you want to show them na tinignan mo at inintindi mo kung ano ang negosyo nila at paano ka makakatulong.

4. Insert yourself in their business. Isingit mo ang sarili mo as if parte ka na agad ng organization nila. Let them know na alam mo ang process na yun at alam mo paano gagawin ang work na yun with quality. Example:

Naghahanap sila ng customer support. Hindi ka lang basta basta babanggit ng "I have X years of experience as CS." You say, "You need someone who can reply to messages within 1-2 minutes and resolve issues in a timely manner. That is something that I have been doing for the last XX years as..."

I find it amusing pag may applicant na magsasabing "I have XX years experience in this field." Tapos wala na, Yun na lang yun.
.. Good for you. What does that mean to me? 10 years ka nga sa ginagawa mo. Efficient ka ba? Are you hitting the goals, or barely making it lang ang score cards mo? If you are someone who receives TOP AGENT award monthly, I want to know, tell me how you got that achievement. Kung walang achievement, keri lang. Just give the client context.

Don't make it sound like yung taon lang ang dahilan para ka ma hire. Give them some context, talk about what you can do. and...

5. What you bring to the table. Kasi hindi sapat na alam mo ang gagawin. Lahat ng applicants or iinterviewhin ng client alam na nila ang gagawin. What's your edge? What will make the client hire you above all other equally qualified applicants?

"Because I don't work to get things done. I work to impress."
.. :)

The new breed of BPO customer happiness ambasadors from i-Setel. Way to go team! Enjoy ur journey to greatness!! 😁😁😁
29/07/2017

The new breed of BPO customer happiness ambasadors from i-Setel. Way to go team! Enjoy ur journey to greatness!! 😁😁😁

20/07/2017

**FOR FREE DATA USERS**

Common Interview Questions
1. Tell me about yourself.
In answering this question, don’t repeat details from your resume. This is the most common mistake applicants make. What the interviewer would like to see is your spontaneity when answering a question and the kinds of interests you have that relate to the job. Because this is the initial question, try to give an answer that will leave a positive impression.
Do Your Research
Find out what makes this company worth working for. What makes them different from other call center firms? When the interviewer asks you why you want to work there, you'll be able to tell them.

2. Why did you leave your last job?
Try to answer this question as honestly as you can without bad-mouthing your last employer. Of course we all have complaints about the company we just left, right? But the interview does not want to see that you back-stab other companies, even if they are competitors. This is where your research pays off. What you need to do is focus on the positive points of the company you are applying to work for. Tell them that as an applicant you want to join the best firm in the industry.

3. Why apply for this call center job?
Don’t give a sugar-coated answer to this one. Just give the most honest answer you can. It is practical to work at a call center. You get benefits like HMO medical coverage, night differential wages, allowances, and a high salary.

4. What are your weaknesses?
When answering this question, turn your weakness into a strength or at least something positive. The most common answer is to say that you are a perfectionist. But this can also be seen as a a weakness, because as a perfectionist you may be so particular about the quality of your own work, that it takes you forever time to finish a task. This example is also a little cheesy and obvious, so try to think of your own “weakness.”

5. How do you provide excellent customer service?
We all know that customer service means addressing the client’s concern. Excellent customer service means providing additional service above and beyond addressing the client’s inquiry. At the end of the day, the client was pleased about the service provided. Exerting every effort and empathizing with the client, as if we ourselves were in need of assistance, is required for excellent customer service.

6. Where do you see yourself five years from now?
Now, don’t go saying you plan to be in abroad at that time (even if it is the truth). The last thing an interviewer wants is a new employee who has no intention of staying with the company. Tell them that by that time you hope to be one of the big bosses, either manager, supervisor, or in a different department. Tell them that you are serious about this job application and you plan to stay for a long time.

7. How would you describe the color red to a blind person?
This question is a little tricky. The interviewer is testing your spontaneity to see how you think. We all know we have five different senses: sight, hearing, touch, smell, and taste. A blind person is missing sight, so in order to describe the color red you will need to use the other senses. For example, the color red is like a loud noise. It is a very loud color.
Have Questions About the Job
Think ahead of time about the job and any questions you have about it or the company. Is upward mobility possible? Will you be part of a team? Curiosity about the company shows that you are serious about your application.

8. Do you have any questions for me?
This is usually the last question in an interview. Even still, you want to leave a great impression on the interviewer by asking for more information about the company or even about the next process in the application process. This will show that you are sincere in your application.

Meet our current trainees.. Imus Wave 1 Dream Team!! Good luck with the training guys and hope you all succeed through h...
19/07/2017

Meet our current trainees.. Imus Wave 1 Dream Team!! Good luck with the training guys and hope you all succeed through hard work!

GOOD NEWS PASIGUEÑOS! BARANGAY ROSARIO in partnership with IGT-INTERGLOBE TECHNOLOGIES PHILS. INC. IS OFFERING FREE CALL...
20/06/2017

GOOD NEWS PASIGUEÑOS! BARANGAY ROSARIO in partnership with IGT-INTERGLOBE TECHNOLOGIES PHILS. INC. IS OFFERING FREE CALL CENTER TRAINING w/ allowance per day to all COLLEGE GRADUATES w/ NO BPO EXPERIENCE thru the initiative of KAP. KAYE DELA CRUZ and COUNCIL.

Grab this opportunity as we offer 20-Day FREE Training to all aspiring TRAVEL EXPERTS to be conducted at Barangay Rosario Hall from 9am to 6pm.
• Learn more about the travel industry (Airline, Hotel, and Car Reservation)
• Build interpersonal skills and provide world-class customer service to our international clients.

Submit your resumé to BOBOY DIONISIO from 1pm to 5pm at Rosario Barangay Hall, Pasig City.

Interview and Assessment is on July 3, 2017 from 9am to 6pm.

12/06/2017
09/06/2017

FREE EDUCATION plus ✨ALLOWANCE✨ and actual training
PARA LANG ITO SA MGA GUSTONG MAG ARAL HABANG NAG OOJT

PWEDE YUNG NKAPAG TRAINING NA PERO WALA PANG WORK

PARA PO SA MGA GUSTO MAG WORK S BPO / CALL CENTER
Urgently needed
10 student trainees LIMITED SLOTS ONLY

Schedule of orientation SATURDAY 1:00 pm

Qualifications:
Atleast 18 years old
Male/Female
Single/Married
At least High School Graduate/Als Passer/College level

Courses Offered:
Contact Center Services NC 2

Partner Industries:
SPI Global
SPI CRM
Eperformax
Sykes Asia
Convergys
Microsourcing
Telus
Genpact

Requirements needed:
Resume

Our office is located at Sillas St. near Aguinaldo
Highway

P**i Share na din!

For more information kindly text
0998 218 7926

Para s ekonomiya! Pak!
17/03/2017

Para s ekonomiya! Pak!

Tinanggal na ng TESDA ang one-month waiting period sa mga hindi nakapasa sa competency assessment.

22/02/2017

MANILA - Pinakamataas ang pasahod sa information technology sector, na patuloy ang paglago sa kabila ng banta ni Pangulong Donald Trump ng Estados Unidos sa mga call center at BPO.

10/02/2017

The country’s business process outsourcing (BPO) industry will have to improve the skills of its talents to cope with expanding opportunities that would bring the industry to $38.9 billion revenue level cornering 15 percent of the word’s total outsourcing revenue generation.

You Can Work sa Bahay, Escape the 9-5 Stress, Enjoy Time Freedom and Earn The Income That You WantVisit Jomar Hilario's ...
06/01/2017

You Can Work sa Bahay, Escape the 9-5 Stress, Enjoy Time Freedom and Earn The Income That You Want
Visit Jomar Hilario's Virtual Careers Academy and Get your Xmas Bundle Kit (60% OFF) to learn and start your Virtual Career.Click here: http://bit.ly/2hZA8oa
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You Can Work From Home, Escape the 9-5 Stress, Enjoy Time Freedom and Earn The Income That You Want

A little reminder...............
04/01/2017

A little reminder...............

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Las Piñas
1740

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