ResultsCX - Lipa

Name: ResultsCX - Lipa
Address: Ground/2nd Floor Fiesta World Mall IT Center Brgy Maraouy, Lipa City, 4217, PH
Telephone: +639998859365

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Learn more at results-cx.com. For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies.

We design, build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS). We believe our employees’ journey is every bit as important as our clients’ satisfaction and success. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

01/10/2026

𝗪𝗵𝗲𝗻 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗯𝗲𝗰𝗼𝗺𝗲𝘀 𝗮 𝗵𝗮𝗯𝗶𝘁, 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 𝗳𝗼𝗹𝗹𝗼𝘄𝘀.

We're proud to see the Huntswood team shine at the CapeTown Awards, with seven finalists across seven categories - 𝗳𝗶𝘃𝗲 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀 𝗮𝗻𝗱 𝘁𝘄𝗼 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀.

From 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗧𝗿𝗮𝗶𝗻𝗲𝗿, 𝗧𝗼𝗽 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗔𝗻𝗮𝗹𝘆𝘀𝘁, 𝗧𝗼𝗽 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, 𝗮𝗻𝗱 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 - 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, the breadth of recognition makes one thing clear: 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘪𝘴 𝘢 𝘮𝘪𝘯𝘥𝘴𝘦𝘵 𝘸𝘰𝘷𝘦𝘯 𝘢𝘤𝘳𝘰𝘴𝘴 𝘦𝘷𝘦𝘳𝘺 𝘥𝘦𝘱𝘢𝘳𝘵𝘮𝘦𝘯𝘵 𝘢𝘵 𝘏𝘶𝘯𝘵𝘴𝘸𝘰𝘰𝘥.

Being named finalists from a pool of more than 1,000 applicants in the individual categories is a testament to team members who bring their A-Game every day. Their passion, innovation, and dedication fuel our culture and inspire us to continually Strive for Greater.

In many ways, these individual achievements are the very reason Huntswood is also a finalist in the 𝗧𝗼𝗽 𝗕𝗣𝗢 𝗢𝗽𝗲𝗿𝗮𝘁𝗼𝗿 𝗮𝗻𝗱 𝗧𝗼𝗽 𝗡𝗼𝗻-𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝗶𝗲𝘀. Behind every company accolade are exceptional people whose talent, teamwork, and commitment make recognition like this possible.

To our five nominated team members, congratulations on this outstanding achievement. We're cheering you on every step of the way.

Seven finalists. Seven chances to bring home the win. Go win big! 🏆

30/09/2026

A complaint isn't just a case to close. In financial services, it's a test — of whether the resolution was fair, whether the record holds, and whether the same failure is quietly happening a thousand times over.

𝗧𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗸𝗶𝗻𝗱 𝗼𝗳 𝗺𝗼𝗺𝗲𝗻𝘁 𝗥𝗖𝗫 𝗥𝘂𝗯𝗿𝗮𝗶𝗸 𝘄𝗮𝘀 𝗯𝘂𝗶𝗹𝘁 𝗳𝗼𝗿.

In complaints and remediation, Rubraik does three things at once: it helps associates resolve each case accurately and on the record; it takes the repetitive, high-volume handling off the team; and it reads across every interaction to find the root cause before it becomes a pattern a regulator finds first.

The result isn't just faster complaint handling. It's complaint handling you can stand behind — case by case, and across the book.
This is what accountable AI looks like when the stakes are real. And it's why, in regulated interactions, RCX Rubraik is the standard.

See how Rubraik handles complaints and remediation: https://resultscx.com/rubraik/bfs/

𝗪𝗵𝗲𝗿𝗲 𝗔𝗜 𝗺𝗲𝗲𝘁𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆.

29/09/2026

𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗮𝗻 𝟴𝟬% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲 𝗶𝗻 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗖𝗫?

For one Fortune 500 insurer, it meant transforming interaction efficiency without a single dip in quality.

Here's what made it work:
— Near and offshore delivery model stood up in under 30 days
— Consistent QA scores above 94%
— Agents outperformed the client's own internal quality benchmarks

Read the full case study: https://resultscx.com/case-study/fortune-500-insurer-cuts-cost-per-interaction-by-over-80-and-saves-4m-annually-while-improving-customer-experience/

28/09/2026

Real change often starts with a simple step: choosing to prioritize your health and wellbeing.

We strive to embed that mindset into the culture we build every day. Through our Wellness Day initiative in South Africa, delivered in partnership with Momentum Health, more than 𝟵𝟬𝟬 𝗰𝗼𝗹𝗹𝗲𝗮𝗴𝘂𝗲𝘀 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁𝘀, 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗕𝗠𝗜, 𝗯𝗹𝗼𝗼𝗱 𝗽𝗿𝗲𝘀𝘀𝘂𝗿𝗲, 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿 𝗸𝗲𝘆 𝗵𝗲𝗮𝗹𝘁𝗵 𝘀𝗰𝗿𝗲𝗲𝗻𝗶𝗻𝗴𝘀.

The real reward of the initiative was having team members return this year with improved heart health scores after taking action on insights from last year's assessments.

While those improvements were certainly worth celebrating, what happened next was equally inspiring and a true reflection of the people who make our culture so special.

𝟮𝟬𝟴 𝗰𝗼𝗹𝗹𝗲𝗮𝗴𝘂𝗲𝘀 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿𝗲𝗱 𝗮𝘀 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝘀𝘁𝗲𝗺 𝗰𝗲𝗹𝗹 𝗱𝗼𝗻𝗼𝗿𝘀 through DKMS Africa , choosing to offer something incredibly meaningful: hope to patients in need of life-saving transplants.

From investing in their own wellbeing to making a difference in the lives of others, our people showed that care and compassion extend far beyond ourselves.

When we show up for one another, the impact can reach further than we imagine. 💙

28/09/2026

Innovation is often assumed to happen behind closed doors, inside companies or research labs. Last week suggested otherwise.

At the AI Competition hosted by Kennesaw State University - Michael J. Coles College of Business, 48 students across 11 student organizations took on a challenge from healthcare operations. Not to build another AI tool, but to explore how AI can help teams coach, learn, and improve faster, with people still making the decisions.

What they produced was impressive: agentic workflows, real-time coaching tools. What stood out more was the mindset. They questioned assumptions our industry stopped questioning years ago.

Thank you to Dr. Khawaja Asjad Saeed, Associate Dean at Coles College, for creating a space where academic curiosity and operational experience could meet. And to Luke Schumacher and Andrei Khrapavitski for two days of mentoring and judging.

The next generation isn't waiting to shape the future of AI. They're already shaping it. Our job is to keep opening the door.

𝗖𝗼𝗻𝗴𝗿𝗮𝘁𝘂𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗮𝗹𝗹 𝟰𝟴 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀!

25/09/2026

As organizations grow, staying connected across teams, functions, and geographies becomes increasingly important.

Some of the most impactful achievements at ResultsCX happen when people across our global locations come together, bringing diverse perspectives, expertise, and experiences to solve challenges and create meaningful outcomes.

By collaborating across functions, countries, and disciplines, our teams are able to move faster, innovate better, and deliver the exceptional customer experiences our clients count on every day.

The result is more than business success. It's stronger connections, deeper trust, and relationships that transcend boundaries. – That’s

24/09/2026

Twelve languages. One anthem. One team.

When our choir sang South Africa's national anthem at our Heritage Day celebration, it moved through isiXhosa, isiZulu, Sesotho, Afrikaans and English. It's hard to think of a better picture of how our South Africa team works every day.

Heritage Day is a chance to recognize the backgrounds, experiences and traditions that shape who we are. For a team that supports customers every day, those differences aren't a side note. They're part of how we listen, relate and connect.

So the day looked the way heritage should: colleagues in traditional attire, homemade dishes shared around the table, cake together, and the whole team gathered for the anthem.

Happy Heritage Day to everyone celebrating. 🇿🇦

What would you bring to the table: a family recipe, an outfit with a story behind it, or a song everyone knows?

24/09/2026

What’s sport without a little competition, unwavering team spirit, and the energy that brings people together? 🏆

That spirit was on full display at Sports Day 2026, as our South Africa team came together for an action-packed day filled with friendly competition, shared victories, and unforgettable moments.

The true spirit of hashtag came to life in every high-five, word of encouragement, and challenge won through teamwork, even in the playground. From exciting challenges and quiz battles to cheers from the sidelines, it was pure ResultsCX energy in action!

A huge thank you to everyone who participated, cheered on their teammates, and helped make the day a success.

The passion, sportsmanship, and teamwork on display truly embodied what it means to Own It and Strive for Greater.

Swipe through to catch some of the highlights! 💙

23/09/2026

Last week, 12 student teams at Kennesaw State University - Michael J. Coles College of Business State University spent two days tackling a real world challenge : how to use AI to make frontline coaching faster, more consistent, and more effective in healthcare operations?

As sponsors of the inaugural Coles College of Business AI Competition, alongside Amazon Web Services (AWS), we had the opportunity to watch the next generation of innovators move quickly from theory to application. Working with AI tools, operational data, and guidance from industry experts, students built solutions that addressed real business problems, not hypothetical ones.

What stood out wasn't just the technology. It was how thoughtfully teams approached the balance between AI and human judgment. The strongest solutions didn't focus on replacing people. They focused on helping people make better decisions, faster.

For us, that's what makes this kind of partnership valuable. Being AI-forward isn't just about adopting new technology. It's about creating opportunities to explore practical applications, develop future talent, and learn from fresh perspectives.

Thank you to the Coles College team, and the students who spent two days pushing ideas forward. And a special thank you to our own AI leaders, Luke Schumacher and Andrei Khrapavitski, for mentoring teams, serving as judges, and representing ResultsCX throughout the competition.

23/09/2026

Accountable AI isn't one capability. It's three disciplines working together.

RCX Rubraik is built on them:

𝗔𝘂𝗴𝗺𝗲𝗻𝘁 — It starts with people. Rubraik gives associates real-time guidance on complex, compliance-heavy interactions, so they move faster and get more right — without removing the human judgment that regulated work demands.

𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 — It scales. Rubraik takes repetitive, compliance-sensitive work off the workforce, bringing consistency and control to high-volume regulated processes.

𝗔𝗻𝘁𝗶𝗰𝗶𝗽𝗮𝘁𝗲 — And it looks ahead. Rubraik surfaces risk early — spotting the systemic issue before it becomes a complaint, and the complaint before it becomes a regulatory event.

Together, they let accuracy, auditability, and foresight operate as one system rather than three separate tools. It's why RCX Rubraik doesn't just handle regulated interactions — it accounts for them.

That's what makes it the standard for accountable AI.

Where AI meets accountability: https://resultscx.com/rubraik/

Address

Ground/2nd Floor Fiesta World Mall IT Center Brgy Maraouy
Lipa City
4217

Telephone

+639998859365

Website

https://careers.results-cx.com/

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