13/08/2026
๐๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐
Year 2023, a former RSCI colleague reached out to me and asked if I could be the servicing advisor of his father. Upon checking his records, his Sun Life policy started way back in 1982.
Yes, 1982. More than 40 years of trust.
Nag-meeting kami, and I still remember our conversation.
Me: โ๐๐๐ก๐๐ฆ, ๐กโ๐๐๐ ๐ฆ๐๐ข ๐๐ ๐๐๐ ๐ ๐ฆ๐๐๐ 1982 ๐๐ ๐๐ ๐๐๐ฆ๐ ๐๐๐๐ก๐๐ก๐๐ค๐๐๐ ๐ ๐ ๐๐ข๐ ๐ฟ๐๐๐. ๐ป๐๐๐โ๐๐๐๐๐๐ ๐๐ ๐๐ ๐๐๐ฆ๐ ๐ ๐ ๐๐๐๐๐ ๐๐๐ ๐๐๐๐ฆ๐ ๐๐ ๐๐ข๐๐ขโ๐ ๐๐ ๐๐๐ ๐ข๐๐๐๐๐.โ
Then he shared his story.
โ๐๐๐ ๐ญ๐๐ญ๐ซ๐๐๐๐ก๐จ ๐๐ค๐จ ๐ฌ๐ ๐ฐ๐๐ซ๐๐ก๐จ๐ฎ๐ฌ๐ ๐ง๐จ๐จ๐ง๐ ๐๐ซ๐๐ฐ, ๐๐ญ ๐ฆ๐๐ฒ ๐ค๐๐ญ๐ซ๐๐๐๐ก๐จ ๐๐ค๐จ ๐ง๐ ๐ง๐๐ -๐๐ฅ๐จ๐ค ๐ฌ๐ ๐๐ค๐ข๐ง ๐ง๐ ๐๐ฎ๐ง ๐๐ข๐๐. ๐๐ฎ๐ญ๐ข ๐ง๐ ๐ฅ๐๐ง๐ ๐ง๐๐ -๐๐ฉ๐ฉ๐ฅ๐ฒ ๐๐ค๐จ ๐ค๐๐ฌ๐ข ๐ง๐๐ค๐๐ค๐๐ญ๐๐ง๐ ๐ ๐๐ฉ ๐๐ค๐จ ๐ง๐ ๐ฉ๐๐ง๐ฌ๐ข๐จ๐ง ๐ง๐ ๐๐ฒ๐จ๐ง. ๐๐๐ก๐ข๐ญ ๐ฆ๐๐ฅ๐ข๐ข๐ญ ๐ฅ๐๐ง๐ ๐๐ง๐ ๐ค๐ข๐ง๐ฎ๐ก๐ ๐ค๐จ ๐ง๐จ๐จ๐ง, ๐ง๐๐ค๐๐ค๐๐ญ๐ฎ๐ฅ๐จ๐ง๐ ๐ฌ๐ ๐ฉ๐๐ฆ๐๐ข๐ฅ๐ข ๐ค๐จ ๐ง๐ ๐ ๐๐ฆ๐จ๐ญ ๐๐ญ ๐ฆ๐๐ข๐ง๐ญ๐๐ง๐๐ง๐๐ ๐ง๐ ๐๐ฒ๐จ๐ง.โ
That conversation stayed with me.
Imagine, an ordinary employee noong 1982, making a decision that may have seemed small at that time, but decades later, that same decision was giving him something to rely on during his retirement.
And that is the beauty of insurance.
As his new servicing advisor, I also assisted him with the release of his payouts. Marami na raw siyang cheques na hindi na-encash because during the pandemic, hindi na siya makalabas.
So I helped facilitate the replacement of the cheques, updated his beneficiaries, and corrected his birthdate in the records.
Thank God, everything was settled smoothly. Orphan servicing ito. Libre ang pag-assist at pag-serve ko. But honestly, I never looked at it that way.
๐
๐จ๐ซ ๐ฆ๐, ๐ฌ๐๐ซ๐ฏ๐ข๐๐ข๐ง๐ ๐ข๐ฌ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐ฆ๐ฒ ๐ฆ๐ข๐ฌ๐ฌ๐ข๐จ๐ง.
Because when someone has trusted our company, they deserve to be assisted, heard, and taken care of especially when they need it the most.
Then this year, I received a call, pagsagot ko ng cellphone, isang malakas na iyak agad ang narinig ko.
And then I heard: "๐๐๐๐ ๐๐ ๐๐ ๐ ๐ ๐๐๐ก๐๐ฆโฆโ
I froze. Hindi ko alam kung ano ang sasabihin ko.
Halos hindi ako nakapagsalita. Biglang nag-flashback sa akin ang meeting namin ni Tatay.
He passed away at the age of 80 due to acute respiratory failure. And I choose to remember him not simply by how he passed, but by how he prepared for the future.
๐
๐จ๐ซ ๐ฆ๐จ๐ซ๐ ๐ญ๐ก๐๐ง ๐๐จ๐ฎ๐ซ ๐๐๐๐๐๐๐ฌ, ๐ก๐ ๐๐๐ซ๐ซ๐ข๐๐ ๐ญ๐ก๐๐ญ ๐๐๐๐ข๐ฌ๐ข๐จ๐ง ๐ฐ๐ข๐ญ๐ก ๐ก๐ข๐ฆ. ๐๐ง๐ ๐ ๐ค๐ง๐จ๐ฐ ๐ญ๐ก๐๐ญ ๐ฎ๐ง๐ญ๐ข๐ฅ ๐ญ๐ก๐ ๐ฏ๐๐ซ๐ฒ ๐๐ง๐, ๐ก๐ ๐๐ข๐ ๐ง๐จ๐ญ ๐๐จ๐ซ๐ ๐๐ญ ๐ญ๐ก๐ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐ก๐ ๐ฅ๐จ๐ฏ๐๐.
He prepared, He provided, He protected.
๐๐ง๐ ๐ก๐ ๐ฅ๐๐๐ญ ๐ฐ๐ข๐ญ๐ก ๐๐ข๐ ๐ง๐ข๐ญ๐ฒ, ๐ฅ๐จ๐ฏ๐, ๐๐ง๐ ๐ซ๐๐ฌ๐ฉ๐๐๐ญ.
This experience reminded me once again why I chose this profession.
Sometimes, people think our job is simply about offering insurance. But behind every policy is a person. Behind every premium is a sacrifice. Behind every beneficiary is a family. And behind every claim or payout is a story.
๐๐ ๐๐จ๐งโ๐ญ ๐ฃ๐ฎ๐ฌ๐ญ ๐ฌ๐๐ฅ๐ฅ ๐ฉ๐จ๐ฅ๐ข๐๐ข๐๐ฌ. ๐๐ ๐ก๐๐ฅ๐ฉ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐ฉ๐ซ๐๐ฉ๐๐ซ๐ ๐๐จ๐ซ ๐ฆ๐จ๐ฆ๐๐ง๐ญ๐ฌ ๐ญ๐ก๐๐ฒ ๐ก๐จ๐ฉ๐ ๐ฐ๐ข๐ฅ๐ฅ ๐ง๐๐ฏ๐๐ซ ๐๐จ๐ฆ๐.
Tatay, wherever you are, thank you for trusting Sun Life for 43 years. And thank you for reminding me that what we do matters. Rest peacefully, Tatay.
Your story will always remind me that servicing is not just a responsibilityโit is a privilege.
And as long as I can, I will continue to serve my clients with the same heart, whether they are new clients or clients who simply need someone to assist them. ๐ค
Your Advisor with Malasakit,
Haydee Tibayan Cristobal, MDRT
