Most businesses have thought about engaging offshore staff, reducing overheads and applying offshore support to improve their customer service offering. After 30 years of experience, the directors of Offshore Intelligence have identified a need in the market for a more simplistic, seamless and integrated off-shore capability that focuses on increasing and empowering existing on-shore productivity – not simply reducing wage cost at the expense of productivity, customer service and Global opportunities. As we continue our rapid growth, our focus remains on supplying a first class customer experience together with our commitment to innovate and improve our service delivery each and every day.”
We will gather information about your business, your goals and your expectations. Our aim is to:
- Identify with your product, business objectives and long term goals
- Understand your organisational structure and workflow practice
- Identify areas of inefficiency in your business
- Tailor an offshore solution that will deliver increased productivity
OI provides a tailored coaching solution designed to identify needs within the different divisions of your company, with different leaders, addressing their functional capabilities, and operational capacity. We ‘hold your hand’ throughout the process, providing valuable insight when developing role profiles and working closely with your business leaders to supply advice around integrating desired role profiles into your organisational and work-flow structure. When managed and delivered correctly, our service will increase productivity and deliver skilled and capable employee for around 30% of the cost of an on-shore employee.
