16/07/2025
π NOW HIRINGπ
Site Leader β Philippines Operations
π Location: Baguio | πΌ Full-time | πΈNegotiables
Job Summary:
We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery.
You will be responsible for leading large-scale teams, driving strategic ex*****on, and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
Act as the senior-most executive and represent the siteβs operations, aligning local ex*****on with global strategy.
-Build and maintain strong relationships with global business and technology stakeholders.
-Promote a culture of accountability, collaboration, and transparency.
-Technology Expertise (Mandatory)
Provide technical guidance based on strong understanding of industry trends and emerging technologies.
-Support innovation and tech-driven decision-making across teams.
-Operational Excellence & Delivery Management
Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
-Manage KPIs, operational metrics, and continuous improvement programs.
-Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
-Talent Development & Organizational Culture
Attract, develop, and retain high-performing talent.
-Mentor senior and mid-level managers to strengthen the leadership pipeline.
-Promote a positive, inclusive, and performance-oriented work culture.
-Global Collaboration & Cross-Cultural Management
-Partner effectively with global teams across NA, EMEA, and APAC.
-Align local efforts with enterprise-wide priorities and values.
-Contribute to global strategic initiatives and transformation projects.
Qualifications:
βοΈ 20+ years of experience in Technology, Operations, or Delivery Management
βοΈ Minimum 5 years in a senior leadership or site head role
βοΈ Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
βοΈ Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
βοΈ Experience managing teams of 300+ FTEs in a global support center environment
βοΈ Strong cross-cultural management and stakeholder collaboration skills
βοΈ Tech-savvy with a passion for innovation and continuous improvement
What We Offer:
β¨ A high-impact leadership opportunity with global visibility
β¨ A chance to shape the future of a strategic delivery center
β¨ A collaborative, inclusive, and growth-oriented work environment
β¨ Competitive salary and benefits package
π© Interested? Send your resume to [email protected]
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