27/01/2025
PQE is Back! 🚀
We are URGENTLY HIRING for the following positions:
1️⃣ Customer Service Representatives
📌 Requirements:
- At least 1-2 years of experience handling inbound calls.
- Skilled in delivering excellent CSAT (Customer Satisfaction) during calls.
- Able to manage irate customers with professionalism, patience, and empathy.
- A positive attitude, strong interpersonal skills, and the ability to stay composed under pressure.
- Willing to work **ON-SITE**!
2️⃣ Team Leaders – We need TWO!
📌 Requirements:
- At least 2 years of experience leading a team.
- One Team Leader for the opening shift and another for the closing shift.
- Proven expertise in:
✔️ Monitoring and evaluating agents’ calls for quality and performance.
✔️ Conducting one-on-one coaching sessions to guide and improve team members.
✔️ Managing and resolving **call escalations** promptly and effectively.
✔️ Driving team performance to achieve and exceed targets.
✔️ Ensuring smooth operations and excellent communication across shifts.
💼 This is your chance to join a dynamic team and grow your career with us!
📩 Apply now or send your updated resume to [email protected] or DM us.
***APPLY ONLY IF WILLING TO WORK ON SITE and if you are in NAGA CITY.***
Send a message to learn more
