12/09/2024
HIRING!!!
Assistant Operations Manager (For Hotel in Subic)
Job Description:
Assist the Operations Manager with the day-to-day operations in a Resort by ensuring quality service and meeting the expectations of the Top Management and customers to achieve the set objective and target of the Company:
-Document the operations manual to guide the team so that they can perform their functions efficiently.
-Assist the Operations Manager in implementing operational strategies and programs to achieve revenue targets and improve guest satisfaction.
-Upselling of rooms and other facilities.
-Ensures a high level of guest/s satisfaction.
Strive to exceed the expectations of our customers and the team.
-Manages daily expenses and analyses the reports to develop a strategic plan.
-Initiate and implement corrective actions based on feedback to enhance customer satisfaction.
-Help manage the recruitment, training, and development of staff to ensure a capable and motivated workforce.
-Perform other duties as assigned by the Operations Manager to support the overall success of the resort.
Qualifications:
Education:
-A Bachelorโs degree in Hospitality Management, Business Administration, Tourism, or a related field.
Experience:
-Minimum of 5 years of experience in a managerial role within the hospitality industry, preferably in hotels or resorts.
Skills:
-Strong leadership, interpersonal, and training skills.
-Excellent written and verbal communication abilities.
-In-depth understanding of resort operations, including housekeeping, front office, food & beverage, maintenance, and guest services.
-Proven customer service skills and a problem-solving attitude.
-Strong organizational, planning, and critical thinking skills.
-Ability to work under pressure and handle multiple tasks simultaneously.
-Flexibility to extend working hours as needed.
-Self-motivated with the ability to inspire and guide a team.
-Understanding of budgeting, financial planning, cost control, and revenue management.
-Ability to assist with financial reporting, analysis, and strategic planning.
-Ability to work in a multicultural environment and handle guests from diverse backgrounds.
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