06/03/2020
WE ARE HIRING!
Airbridge 3000 is looking for a smart, ambitious, resilient, proactive, and fast-learning Account Specialist.
Responsibilities:
• Manage multiple accounts; develop positive working relationships with all customer touch points
• Drive client retention, renewals, upsells, and client satisfaction
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the operation
• Work closely with Finance on billing set up and invoicing
• Executes follow-up to closure on open issues
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
Requirements:
• 3+ years experience in Customer Success and/or Account Management
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients
• Bachelor's Degree in appropriate field of study or equivalent work experience
• Strong analytical skills
• Demonstrated ability to work independently and remain motivated
• Working knowledge of computers and Microsoft office suite of services
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Top skills & proficiencies:
• Analytical Skills
• Motivation
• Adaptability
• Problem Identifier and Solver
• Handle Multiple Priorities
• Organizational Skills
• Written and Verbal Communication
• Ambition
• High Energy
• Will to Succeed
• Team Management Skills
If you love speaking to clients, have a clear can-do attitude, execute fast, are tech-savvy, KPI oriented, and are looking for a challenging and exciting opportunity, then this position is for you! PM us your CV/RESUME on our page, or email us at [email protected].
