18/07/2025
TrueBPO, INC. is urgently looking for:
!
JOB DESCRIPTION:
The Technical Support Staff is responsible for ensuring the smooth operation of all computer systems, networks, and internet connectivity within the organization. The role also plays a key part in implementing and maintaining data security measures to protect sensitive information processed by the company.
KEY RESPONSIBILITIES:
* Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
* Monitor and maintain office network performance, internet connectivity, and server availability.
* Provide on-site technical support for hardware, software, and system-related issues.
* Implement routine security protocols such as antivirus updates, user access restrictions, and software patching.
* Ensure proper backups are executed and secured regularly.
* Support systems used in Production, including scanners and proprietary software.
* Assist in the enforcement of data security policies to safeguard client and internal data.
* Respond to and escalate any suspected breaches or data integrity issues.
* Maintain IT asset inventory and documentation of support tasks and resolutions.
* Conduct periodic system checks to ensure compliance with internal IT and data security standards.
QUALIFICATIONS:
* Graduate of Computer Science, Information Technology, or any related course (vocational or technical training may be considered with relevant experience).
* Solid understanding of Windows OS, Microsoft Office, basic networking (LAN/Wi-Fi), and system diagnostics.
* Familiarity with internet troubleshooting, routers/modems, and basic server maintenance.
* Awareness of data privacy and protection protocols (e.g., ISO 27001, Data Privacy Act of 2012).
* Experience handling access control, data backups, and security software is an advantage.
* Strong analytical and problem-solving skills.
* Ability to manage multiple tasks and work independently.
* Willing to work on-site and on shifting schedules as needed.
Entry Level Salary: Php16,000.00 + government mandated benefits
NOTE:
* Position is full-time office-based only (location: Octagon Center, Ortigas Center, Pasig City); and,
* Work schedule is Monday to Friday.
HOW TO APPLY:
* Kindly send your updated resume/CV to Letty Aviles ([email protected]) and indicate the position you're applying for in the Subject Line.
* Qualified applicants will be reached through the provided contact number/s and/or email address used in sending their resume/CV.
THANK YOU!
