27/04/2026
Before you redesign workflows, ask:
▪️Does every person know what success looks like in their role?
- When roles are unclear, people default to either doing everything or doing what they think matters. Clarity will eliminate duplicated effort, reduce friction between teams, and give people a genuine sense of progress.
▪️Is leadership saying the same thing in every room?
- When leaders leave meetings telling their teams slightly different versions of the plan, teams pull in different directions, priorities collide, and people wait for the "real" decision to emerge. While leaders don't have to agree on everything, there has to be just one voice publicly even when there was a healthy debate privately.
▪️Are decisions bottlenecking because authority isn't clear?
- You can map workflows all day - but if a team member needs three layers of approval for a routine decision, or if nobody knows who actually owns a cross-functional outcome - you haven't fixed anything. Who can say yes to what, and does everyone know it?
Each question targets a different layer of clarity. Miss one, and the whole system feels heavier than it should.
