ALN Outsourcing

ALN Outsourcing ALN Outsourcing provides services focusing on Customer Service, Sales & Marketing, Data Entry, & Etc.

17/05/2024

LF Dev, direct to client please read

Please DM or send me an email [email protected]

Base Requirements
For each Useability Epic to be complete, all AWS components must be completely described in Cloudformation or Terraform code that completely recreates the environment. Such code must provision instances only in accounts with minimal access required to run them.
All static secrets must be stored in AWS-native keystores and pulled via API on instance start.
Access between objects and instances must be defined and restricted via IAM policies.
Epic: Operational VDI environment
This epic is complete when TGVA staff can and are restricted to use the Simple Salt VDI to perform all Simple Salt work via the VDI platform.
WEBAPP ACCESS Milestone
A chrome browser prepopulated with bookmarks to Simple Salt web applications and the Bitwarden plugin. All user access is via OIDC federation via a Simple Salt IdP.
Workstation access Milestone
A VPN tunnel from the VDI that enables an RDP session pointed at the creative workstation.
Passwordless Access Milestone
Replace all access with kiosk-mode chrome sessions for each web platform needed by TGVA staff. Each webapp will automate login with a stored credential before presenting the user with access.
Epic: Internal Stack
Core APPS Milestone
Build and integrate the following systems and services:
Containers:
Superset (data visualization)
Codered (backend)
Appsmith (frontend)
Be able to quickly and consistently create storage and messaging instances for apps built on this stack:
S3 (blob)
DocumentDB (structured data)
SQS (message queue)
Environment sanitation
Restrict production AWS environment to only allow infrastructure changes via cloudformation or terraform. Set IAM policies to disallow unused services or datacenters. Set billing alerts.
Internal Access Milestone
Present all three webapps to the internet, with access only available via federated authentication from the Simple Salt O365 IdP.
Define IAM policies between all instances to restrict data flows.
Restrict outbound traffic from containers to a list of authorized data endpoints (eg O365, hubspot APIs).
App code control MILESTONE
Move container config to git for resiliency. Be able to commit current configuration for each container to git.
Maintain custom container definitions in git for each container defining additional required libraries, assets, and code.
Jobs to restart and update containers weekly and on negative health checks.
Epic: Customer Apps
Base stack Builds
Replicate the key features of the Internal Stack Epic as a parallel codebase for customer-facing products, building out at least three persistent internal environments and be able to easily deploy new ones into customer AWS environments.
CI/CD for container code
Build an automated code cascade allowing changes to apps in the dev environment to be committed to git, promoted to a test environment, and then a repo available for customer environments to automatically pull from.
customer onboarding
Build a reliable customer onboarding process to deploy the customer product stack in their environment and integrate automated access to their IdP.

11/01/2024

We are looking for Virtual Assistants for Healthcare Clients. Please send a message if you are interested!

There is something within each and everyone one of us, you have to know that you do have the power within you, most peop...
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There is something within each and everyone one of us, you have to know that you do have the power within you, most people seem to think they are average, they seem to think they don’t have the power to achieve all that they seek, get out of this average thinking and start living life mentally on a different level, a higher level, see yourself as someone who can do or be anything and know that you are destined for greatness.

For inquiries, don’t hesitateFor inquiries, don’t hesitate to PM us on our page!

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For inquiries, don’t hesitate to PM us on our page!

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For inquiries, don’t hesitate to PM us on our page!

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For inquiries, don’t hesitate to PM us on our page!

It may be challenging to start with your dreams and plans, and it may get harder as you work on your journey to achieve ...
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For inquiries, don’t hesitate to PM us on our page!

If you can view a situation from a customer's point of view and understand what they value, you can provide a fair solut...
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Here are the following steps in handling customer complaints.

1. Listen to the complaint
Thank the customer for bringing the matter to your attention. Apologise and accept ownership, don’t blame others and remain courteous.

2. Record details of the complaint
Go through the complaint in detail so you can understand exactly what the problem is. Keep records of all complaints in one central place or register. This will help you identify any trends or issues.

3. Get all the facts
Check that you have understood and recorded the details of the complaint correctly. Ask questions if necessary.

4. Discuss options for fixing the problem
Ask the customer what response they are seeking; it could be a repair, replacement, refund or apology. Decide if the request is reasonable.

5. Act quickly
Aim to resolve the complaint quickly. If you take a long time they tend to escalate.

6. Keep your promises
Keep the customer informed if there are any delays in resolving their request. Don’t promise things that you can’t deliver.

7. Follow up
Contact the customer to find out if they were satisfied with how their complaint was handled. Let them know what you are doing to avoid the problem in the future. Encourage your customers to provide feedback and complaints so that they let you know when there is a problem and give you the opportunity to resolve it.

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For inquiries, don’t hesitate to PM us on our page!

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For inquiries, don’t hesitateFor inquiries, don’t hesitate to PM us on our page!

As our story shows we must never let anyone stop us from following a course that we believe in. Our lives are ours to li...
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For inquiries, don’t hesitate to PM us on our page!

There’s nothing worse than the regret that we could have kept going but chose not to; there’s no greater success than kn...
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For inquiries, don’t hesitate to PM us on our page!

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