You have to admit it, the economy has been tough on all of us and the bottom line is how much money you can save to survive and grow your company. We specialize in small to medium call center projects from smaller companies trying to grow their business in a harsh economic environment. We are confident enough to ask you to TRY US FOR FREE TO PROVE OURSELVES! On average, we can cut hourly labor cos
ts by half of most state minimum wages or if you have minimal calls, consider by the minute pricing for lower costs. We also offer commission based wages. The economy has hit us all hard and we would like the chance to cut your labor costs well below what you are paying now and create a tax deductible business expense for you. TRY US FOR FREE TO PROVE AND LET US PROVE OURSELVES . If you like us, all we ask for is a fair price by the hour, by the minute, by the call or commission, it’s your choice. Call us! No matter how small the job is, let’s discuss it! We are a small 4 year old but fully LICENSED AMERICAN CALL CENTER in the Philippines. Our licensing includes: Department of Trade and Industries (DTI), Department of Labor and Employment (DOLE), Bureau of Tax Revenue (BIR) and the City Business License from the Mayor’s Office of Puerto Princesa City, Palawan. LICENSING GLADLY PROVIDED UPON YOUR REQUEST FOR YOUR INSPECTION
We have developed a team of skilled Call Center Agents that are College Educated English speaking Filipinos at a significantly lower expense that can be found in the United. They are supervised personally from an onsite AMERICAN MANAGER for your convenience and comfort. We currently place orders for Telephone, Cable and Satellite Companies throughout the United States for Telephone, Internet and TV Services for their authorized business partners and affiliates. We also take inbound Customer Service calls for Customer Retention, Refunds, Sales and Questions from an American based Website. Our Infrastructure includes up to date software such softphones and a PBX System (Public Branch Exchange) with features such as call recording which you can listen to live, customizable music and message on hold and queuing to manage multiple simultaneous calls at a time. Our PBX generates CDR (Call Data Records) for your use to determine Call Volumes, Caller ID’s, Destinations, Duration of Calls, Date and Time, Recording File Names. We feel it is essential our clients have this information to refine their marketing strategy and quality of service. This is exportable in CSV, Microsoft Excel or SQL. Our PBX is located at our call center here in the Philippines and also backed up through a Cloud Server in San Francisco, California. Our SIP Trunking phone service allows us to set up DIDs (Direct Inward Dialing or simply meaning an outside number) in most geographical locations in the United States and other Countries. Each of the DIDs is capable of multiple channels which means for example, we can set up a local number for you in your city and state that is capable of multiple calls at the same time. You can also simply forward your number to our phone system and we do the rest. Our Infrastructure includes up to date hardware such as computers, routers and headsets that are compatible with our software related softphones. We have 2 different sources of high speed internet routed into our call center for redundancy and backup. We also have an onsite generator for electric backup.
