03/02/2026
Key Account Specialist
Job Description
· Acquire and maintain strong, strategic relationships with key clients and decision-makers
· Gain deep insight into client goals to deliver tailored solutions
· Resolve client issues and manage conflicts professionally
· Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
· Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
· Establishing and maintaining relationships with offline and online merchant partners
· Monitor sales performance and contribute to business growth strategies
· Supported back-office operations and communication across departments to deliver seamless service.
· On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.
Qualifications:
· Bachelor’s degree in Business Administration, Sales, Marketing or any related field
· Have at least 3-5 years of experience in sales or customer service role
· Experienced in the Industry of any electronic service provider
· Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
· Understanding of fintech platforms and transaction workflows
· Strong analytical thinking and problem-solving skills
· Solid understanding of sales metrics and performance tracking
· Skilled at managing multiple client accounts simultaneously
Skills:
· Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes.
· Adaptability in a fast-paced, tech-driven environment
· Plus, if experienced and knowledgeable with merchant API’s and POS integration
· Deep knowledge and understanding of mobile wallets
· Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients.
· Managing high-value client portfolios (e.g., merchants, billers, partners)
· Maintaining and growing long-term client relationships
· Developing account strategies and sales plans
· Identifying upsell/cross-sell opportunities
Please send your resume to:
[email protected]
