28/10/2024
𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 𝐢𝐧 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐁𝐚𝐧𝐤𝐢𝐧𝐠!
Looking for enthusiastic individuals interested in Treasury Management, Payment Solutions, or Banking Products. Apply today for a rewarding career path!
𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐃𝐨:
• Assist customers with inquiries and issues regarding financial products and services through various channels—phone, text, chat, and video in a fast-paced, high-volume environment.
• Provide excellent customer support, troubleshoot problems, and deliver best-in-class service by following established policies and guidelines.
• Promote digital solutions like eStatements and other online services, driving customer adoption of digital banking options.
• Research and resolve moderately complex issues by working with other departments, ensuring smooth problem resolution.
• Support and coach new hires, helping them grow their customer service skills.
• Maintain compliance with company regulations and risk management protocols while delivering exceptional service.
𝐖𝐡𝐲 𝐘𝐨𝐮’𝐥𝐥 𝐋𝐨𝐯𝐞 𝐓𝐡𝐢𝐬 𝐑𝐨𝐥𝐞:
• Contribute to meaningful customer success while growing your skills in the banking and financial services sector.
• Work in a supportive environment where teamwork and communication are key.
• Engage with diverse customers and provide top-tier support for their financial needs.
𝐖𝐡𝐚𝐭 𝐖𝐞’𝐫𝐞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫:
• Bachelor’s degree or at least two years of completed college education.
• At least 1 year experience in BPO financial services, banking, account resolution, or customer service
• Strong background in securities operations (e.g. trade processing, trade booking, brokerage services, derivatives, fixed income, etc.) is preferred but not required.
• Excellent communication and research skills, with a passion for helping others. Strong CSAT background is a plus.
• Amenable to shifting schedules (including graveyard, weekends, and holidays).
• Must be willing to work on-site in McKinley or BGC, Taguig, and support voice-based communication.
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𝐅𝐎𝐑 𝐄𝐗𝐏𝐑𝐄𝐒𝐒 𝐖𝐄𝐁𝐂𝐇𝐀𝐓 𝐈𝐍𝐓𝐄𝐑𝐕𝐈𝐄𝐖𝐒: Apply now via https://www.siegenhrsolutions.com/chatland
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𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐝𝐢𝐯𝐞 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐨𝐟 𝐟𝐢𝐧𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐜𝐥𝐢𝐞𝐧𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞? 𝐉𝐨𝐢𝐧 𝐮𝐬 𝐭𝐨𝐝𝐚𝐲!
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