09/10/2013
Another one of the thousands of grave complaints against Maynilad:
SUMMARY : Nagbabayad kami ng water bill buwan buwan,last march,bigla kaming na bill ng Php 180k,after months of contesting,naiadjust to 147k,kasi daw yan ang tinakbo ng meter namin around 3800cu.m.;
Nag under collection daw sila,we use more than what we pay,so hinahabol nila yung kulang na singil. So, kasalanan pa namin naging negligent sila sa pagsingil.
Nag investigate sila,ang sabi malaki ang chance may leak yung tubo namin na d natin nakikita,malamang daw sa loob ng lupa, dahan dahan natapon ang tubig w/o our knowledge,bakit kaya di naman napansin? kasi pala yung billl namin for the past 18mos,di nila nireareading,ave. lang charge,eh kung nagreading sila ng maayos,di mangyayari yan, so nakaka take 2 na sa negligence at ang consumer ang mananagot sa kapabayaan at kapalpakan nila at may reason pang,nasa loob kasi ng bahay namin yung meter kaya di narereading,pinalabas daw nila a couple of years ago,di raw kami pumayag,for this kind of advise, walang formal notice or letter, salita salita lang at sa maid pa sinabi, at d naman pinarating ng maid sa amin if ever talagang sinabi nga nila sa maid, so kasalan pa rin ng consumer?
In short,naipon ipon ang tagas at umabot ng 18mos.,kung tama sana at regular ang reading nila,dapat 1st,2nd or 3rd month palang halata na may leak,kasi automatic tataas ang bill, then pag di binayaran ang 147k,tama ba putulan kami ng water service?
This is blatant violation of consumer's basic right : 1 Right to Basic Needs, which guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. With this right, consumers can look forward to the availability of basic and prime commodities at affordable prices and good quality; 2. Right to Redress— the right to be compensated for misrepresentation, shoddy goods or unsatisfactory services; 3. Right to Consumer Education, which is the right to acquire knowledge and skills necessary to be an informed customer; 4. Right to a Healthy Environment—the right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being
After reading the above complaints, ano ang nagawang solution sa paulit ulit na problemang tulad nito? Do consumers deserve this kind of service since wala kaming choice at kayo lang inaasahan naming service provider?