16/03/2014
HERE'S AN INSPIRING LINK VIDEO TO WATCH FROM OUR BELOVED LONGRICH CHAIRMAN XU ZHIWEI
https://www.youtube.com/watch?v=J7BFixvHN6E
For a long term development, the company should not be operated using the "black box" method and that the company
must always considered itself as part of the society. A great company should act as a platform for both employees and customers to achieve greater gains whether in wealth or personal development. It is hoped that on this platform, the people within can enhance their own values, to be selfless in actions and in speech and from there on, to promote harmony between company, customers and employees, so that all can work together to achieve greater achievements.
Wise sayings of Chairman Mr. Xu as written in his book, Three- Selfless Values in Competing Globally, the Spirit of Longrich.
With the current global economy in a state of uncertainty, prices of raw material continues to rise and bank credit continues to tighten; the competition across all industries gets even more challenging with companies fighting for survival in face of all the surrounding pressures. Given such conditions, members of Longrich should unite and adapt to constant market changes, practice efficient cost-controlling and to continue on providing our customers with excellent customer servicing, training and recruiting talents to bring the company to greater heights. By doing so, Longrich can achieve its mission as being a household name globally and remain so for centuries.
1. Think for the Company
Cost controlling is the basic of any company's plan for rapid development simply because by failing to do so, the company can be lead into a crisis. In face of the world economic downturn and rising cost of raw materials, all companies must put in even more effort in ensuring that company's resources are properly managed.
A. Reducing raw material cost by integrating various forms of resources while establishing efficient supply chains. Constantly search for alternatives and reducing the price of raw material. Establishing long term partnership with the lowest supply price. Ensuring minimal errors due to unprofessionalism attitudes and methods.
B. Training senior management on cost controls, promoting innovation and working on improvising systems.
C. Controlling labor cost, keeping records of employees' performance, and improving employees' abilities via training.
2. Think for our customers.Customer servicing plays a major role in retaining good relationships between company and customer, especially when the market are so competitive at times like today. Great customer servicing always give company the better edge against the other competitors.
A. To treat all customers equal and fairly irregardless of person,background, attitude or request, helping them solve their needs at the fastest possibility and sensible way is the key to getting our customers satisfied
B. To not put customers in a uneasy or difficult position, such as asking for tips, returns and etc.
C. The customer is always right, listen to your customers and attend to their needs with our best effort.
Customers are the core to the survival of a company, which is why providing great quality customer servicing is not optional, it is a must.
3. Think of recruiting the best
The rapid development of an enterprise mainly depends on excellent organizational ability and professional management ability of the management team. We must choose the best through training internally or recruiting externally. Selection of the best talents requires the following (a) Before training, trainer should analyze the hobby, major and characteristics of the employees, at the same time, we should guide and cultivate these young individuals with great potential, and be patient with their mistakes on non-principle matters. (b) To acquire professional talents from different fields through external recruitment to raise quality of work on projects and its completion to a higher level. To bring about synergy within the workplace through effective communication, tolerance, having respect for others and avoiding using methods that causes dispute between talents that are recruited externally and talents promoted internally.
To constantly think about others and seeing things from other's perspective is to gain a better understand of our company, our clients, and our colleagues, only then we can work better with our clients and within our own organization. By accomplising so, Longrich will certainly excel above the rest and rise from the challenges ahead.
* translated from the original version written by Chairman Xu Zhiwei on the three selfless values in facing today's competition
