Eccellentes

Eccellentes Eccellentes,Co. is Business Process Outsourcing Company
Events Management & Teambuilding
Seminars, T

OUR MISSION

Eccellentes is an Italian word which means “Excellent, Superb, First Class”The company aims to provide first class services of conceptualizing, designing and developing trainings, seminars and learning events necessary for all businesses, professionals and goal oriented individuals. OUR VISION
*FOR OUR CLIENTS
To become the most trusted company that provides quality training, bus

iness process outsourcing and consultancy services aligning business goals with essential competencies among talent


*FOR OUR EMPLOYEES
To be the most preferred employer that provides excellent workplace, competitive career advantage & work-life balance


FOR THE COMMUNITY
*To become the most reliable company committed in promoting progressive socio-economic standards

06/11/2015
06/11/2015

Customer Service Representative - GROSS SALARY IS 25-30K
The Customer Service Representative is responsible for direct customer service of non-insurance related products, may provide technical expertise, problem triage, instructions or general non-sales customer support.

Primary Responsibilities:
-Taking inbound calls
-Agent should be able to direct the caller to required website and send the email.
-Pull-up member policy and plan, if there are claims questions or benefit questions, agent to pull-up the number and do a transfer
-Handling and researching issues over the phone
-Utilizing the computer database to verify and document information
-Consistently meeting established productivity, schedule adherence, and quality standards

Contact Numbers: 09300243000 / 09359707075

06/11/2015

Operations Supervisor (Assistant Manager / Team Leaders) - SALARY - 45K TO 55K GROSS - TO START asap
•Coordinates, supervises, and is accountable for the daily/weekly/monthly activities of team members
•Sets priorities for the team to ensure task completion and performance goals are met (Quality, Adherence, Service Level, AHT)
•Identify and resolve operational problems using defined processes, expertise, and judgment
•Conduct random monitoring to evaluate quality of calls done by Customer Services Representatives
•Provide coaching and feedback to team members, including formal corrective action
•Conduct annual performance reviews for team members
•Manage and accountable for the development of employees
•Provides expertise and customer service support to members, customers, and/or providers
•Assist Project Manager in generating and analyzing metrics to evaluate if SLAs/goals are being met, and identify corrective actions, if needed

Contact Numbers: 09300243000 / 09359707075

Address

Quezon City
1910

Website

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