03/12/2018
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BPO Jobs
The graph showing the growth of the BPO industry in India
The graph showing the growth of the BPO industry in India
The BPO job sector is still strong and the upcoming year will also see a modest growth in the sector. Many more companies are looking to start their operations and many of them are looking to expand their existing operations. Not only in major cities but many of them have also started their operations in tier 2 cities.
Despite many of the protectionist measures that the United States has taken in the past year or so, the job growth in countries such as India, China, Malaysia, and Philippines is only going northwards.
India leads the position with nearly 70-75% of the total market share of the total BPO industry. Countries such as Philippines, Malaysia, and China are fast catching up. Probably, India will remain the market leader. There are two reasons for it viz. the IT sector of India is strong and there are large number of English speakers.
BPO Job Salary
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Source
There is no argument that BPO jobs pay well. Any graduate or even undergraduate having good communication skills can get job that pay 12,000 to 15,000 INR per month in India. And with experience the salary only increases and so does your position. You could move up the higher positions of Team Leader, or even a Trainer.
Below are the approximate annual salary that you will get in various countries. All the below data is courtesy Payscale.com
The calculation is done considering fresher with no experience for Customer Support Representative and Back Office Jobs. Whereas for the team leader position experience of 3 years is considered for calculation.
All the figures below are on a per annum basis. The data below is only an approximation and salaries may differ on company size, your skills among other factors.
BPO Jobs Salary in India, Philippines, Malaysia, and China
Job
India
Philippines
Malaysia
China
Customer Support Representative
Rs 127,017
PHP 172,371
RM 27,057
CNY 67,391
Back Office Representative
Rs 125, 017
PHP 170,000
RM 26, 098
CNY 65,391
Team Leader
Rs 285, 017
PHP 300,000
RM 40, 100
CNY 110,000
QUESTIONS & ANSWERS
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Question:What is the minimum qualification for joining a BPO in India?
Answer:
There are major domestic and international BPOs' in India. The basic qualification required by an international BPO is any bachelor's degree. But many accept class 12 pass as well. Domestic BPOs' easily accept an undergraduate/12th pass.
Apart from these qualifications, international call centers want applicants to have a neutral voice accent. So that with training their voice can be modulated to country-specific requirements. Whereas domestic call centers want people well-versed with the state's regional language viz. Marathi, Tamil, Malayalam etc.
So it all boils down to having basic graduation/undergraduation with good communication skills.
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Question:Is knowing Bengali enough for a BPO job?
Answer:
This is possible if you are going to be employed in a domestic BPO mainly based in West Bengal. The general norm for being employed in any BPO is that you know the regional language along with a bit of English.
In domestic call centers, you can make do even if you don't have fluent English. Such BPOs work in the area of customer service or after-sales service. Also, these days the caller always has an option to choose his/her language before it goes to the agent/representative.
Yes, you can get employed in a BPO even if you only know the regional language.
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© 2011 Kannan Reddy
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