Call Center Jobs - Philippines/BPO/CSR

12/06/2023

Happy Independence Day!🇵🇭

05/06/2022

Have a blessed Sunday morning 😇😊

07/05/2022

Happy Mothers' Day
👨‍👩‍👧

17/04/2022

"If you couldn't uplift something or someone, at least don't pull it down."

- Dalai Lama

Have a blessed Sunday morning folks!😇😊

14/04/2022

Satellite Office is looking for:

Client Services Team Leader (SO1)

Taguig City, National Capital Region

Description

MAJOR RESPONSIBILITIES:

· Provide frontline support for client interactions covering telephone, e-mail and online media:

· aim to exceed clients’ expectations in every instance.

· Be the “first line of defence”, working with stakeholders to identify, escalate and manage

· potential risk.

· Perform client account maintenance using internal systems or through internal stakeholders.

· Analyse, identify and report on relevant trends, insights or lapses gathered from client

interactions and to escalate appropriately.

· Adhere to established policies, guidelines, procedures and training plans to keep abreast with company and industry developments.

· Handle Client complaints in accordance with established internal policies and coordinate with Compliance for tracking, reporting and further escalations.

· Manage escalations to senior managers and relevant stakeholders as appropriate.

· Develop procedures that would contribute to the improvement of the client journey, ensure

· quality work and improve Client Satisfaction ratings.

· Undertake key Client Services projects and ensure their delivery within the set time frames

· Develop training modules, onboard and train new staff on policies and procedures.

· Become a subject matter expert (SME) on products and be the go-to person on them.

Assist managers and team leaders in overseeing the operation of the team.

Develop procedures that would contribute to the improvement of the client journey and improve Client Satisfaction ratings

Click here to apply:

Satellite Office is looking for Client Services Team Leader (SO1). Learn more or Jobvite a friend.

14/04/2022

HIRING!!!

Customer Service Representative (SO1)

Description
PRIMARY RESPONSIBILITIES & DUTIES

- Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
- Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
- Assessment and conversion of customers enquiries to potential purchases
- Assist with ad-hoc digital marketing related activities for Nick Scali Online

PERSONAL SKILLS & QUALITIES

- Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram
- Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
- Posses a self starter attitude with an ability to work autonomously
- Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues
- Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
- Are familiar with e-commerce and furniture experience is a plus
- Are able to work on weekends and enjoy time off during the week

Click here to apply:
https://jobs.jobvite.com/satelliteoffice/job/oH45gfwQ

30/10/2021

Do you want a day shift?

Visit this link https://jobs.jobvite.com/satelliteoffice/job/o8amefwC and send me a message so I can guide you throughout the process.

Start your day shift career in the Customer Service now!

Satellite Office is looking for Central Support Representative (SO1). Learn more or Jobvite a friend.

30/10/2021

Hurry up!

24/10/2021

Story time. One of my friend started applying last July 2021 and she got this offer today. Never stop trying Y'all.

10/09/2020

We will hire you from home.

Be a Customer Service, Sales, or Technical Support Representative!
Send us a Private Message or apply through VIXIE via http://bit.ly/VXI-MUNOZ.

Qualifications:
• At least a High School or Senior High School (K-12) graduate with or without BPO experience
• With good communication skills

03/09/2020

We will hire you from home.

Be a Customer Service Representative!

Send us a Private Message or apply through VIXIE via http://bit.ly/VXI-MOA.

Qualifications:
• At least a High School or Senior High School (K-12) graduate with or without BPO
• With good communication skills