We're proud to have been profiled in Gartner's first report on Salesforce.com CRM service providers alongside the largest world-class global systems integrators. Additionally, in partnership with Blackbaud, Microsoft, Oracle and other CRM technology providers, the firm implements, integrates and manages sales, marketing and customer service systems for joint clients across the globe. Consulting se
rvices include road mapping, brand engagement strategy, business process analysis and engineering, culture/organization change management, program management, and adoption planning. Implementation services include project management, requirements, design, conversion, integration, testing and training. Outsourcing services include long-term application administration, support and maintenance.
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Although focusing discussion on CRM business problems rather than salesforce.com platform solution problems, Sakonent provides salesforce.com integration and deployment services, and it also leverages Force.com competencies for custom development related to CRM. In addition, the company's project delivery methodology is built specifically for CRM; for example, accounting for the poorly defined sales processes and incorporating behaviors and culture change in adoption activities." (from Gartner “Competitive Landscape: Salesforce.com CRM Services, North America and Western Europe” 2012.12.21)
